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Student Loan Servicers: Biden Acts on Student Loans 2023


Student Loan Servicers: Biden Acts on Student Loans

The Education Department has announced a new framework geared at holding these servicers accountable when millions of borrowers return to repayment. Let’s get into the specifics of this significant breakthrough. 

Understanding the Framework

The Education Department’s framework is intended to monitor and regulate the level of customer care that borrowers get from their student loan servicers. Secretary of Education Miguel Cardona reiterated the administration’s commitment, saying, “The Biden-Harris Administration has made clear that we will not allow borrowers to pay the price for unacceptable servicing failures.

Servicer Evaluation on Contractor Performance Reports

Plans for Correcting Servicer Errors

The Education Department has the authority to compel service providers to correct errors through remediation plans. These plans are closely monitored to ensure that impacted borrowers are compensated, underlining the company’s commitment to responsibility and borrower safety. 

Key Components of the Framework

Payments Withheld Due to Servicer Failures

One of the framework’s standout initiatives is withholding payment from service providers who fail to achieve contractual obligations or fall short of acceptable standards. In October, $7 million in salary was withheld from MOHELA, sending a strong message to servicers about the repercussions of poor performance. 

Borrowers are being transitioned to higher-performing servicers.

Borrowers may be suspended or re-allocated under the framework if their existing servicer fails to meet its required tasks. This includes the option of moving borrowers to better-performing servicers. Servicers’ pay is generally based on monthly fees for each borrower they handle, therefore such transfers can have a direct financial impact. 

Miguel Cardona, Secretary of Education

Secretary Cardona’s remarks emphasize the administration’s seriousness. “Today’s announcement should send a clear message to all our contracted student loan servicers that the Department will use the full scope of our oversight and accountability tools to ensure borrowers get the level of service they deserve,” the spokesperson said. 

Federal Student Loan Servicing Companies

Understanding the role of servicing businesses in federal student loans is critical for borrowers. These firms function as go-betweens between borrowers and the United States. The Department of Education is key in coordinating the repayment procedure. In this section, we examine some of the largest federal student loan servicing organizations, giving light on their functions and influence. 

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Aidvantage is here to help you better understand and manage repayment of your federal student loans

Telephone: (800) 722-1300 

8-11 Mon, 8-6 Tue-Fri, 10-2 Sat (EST). 

Website: https://aidvantage.com/ 

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American Education Services

AES is a national leader in providing great customer care to millions of student loan borrowers through its highly trained and experienced customer service personnel. 


Monday through Friday, 7:30 AM to 9:00 PM (ET) 

Website:  https://www.aessuccess.org/ 

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Missouri Higher Education Loan Authority (MOHELA)

MOHELA is a non-profit organization that manages federal student loans. MOHELA has a considerable impact on the federal student loan marketplace, although being smaller than some other servicers.

Hours of Operation: 
Monday: 7 AM – 8 PM CT 
Tuesday – Wednesday: 7 AM – 7 PM CT 
Thursday – Friday: 7 AM – 5 PM CT 

Website: https://www.mohela.com/ 

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Nelnet is a loan servicer as well as a major player in the education financial services market. 

U.S.: 888.486.4722 

International: 303.696.3625 

U.S. Military Contact 

P.O. Box 82561 Lincoln, NE 68501-2561 

Fax: 877.402.5816 

California Residents: 

P.O. Box 82578 Lincoln, NE 68501-2578 


Website: https://nelnet.com/welcome 

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Commonly Asked Questions

Who Are the Most Powerful Student Loan Servicers?

Some of the largest and most notable federal student loan servicers in the United States as of my last knowledge update in January 2022 included Navient, Nelnet, Great Lakes Educational Loan Services, and FedLoan Servicing. However, the terrain may have changed since then, and new innovations may have occurred. It is best to check the most recent information for the most up-to-date information about powerful student loan servicers.

What Should You Understand About Student Loan Servicers

They are in charge of loan disbursement and repayment. 

  •  Communication Hub: Serve as a link between borrowers and lenders. 
  •  Repayment Assistance: Provide assistance with repayment plans, deferments, and forbearance. 
  •  Regulatory Compliance: Ensure compliance with federal regulations. 
  •  Borrower Interaction: Responsible for assisting and informing borrowers. 
  •  Consolidation Services: Provide loan consolidation solutions if necessary. 
  •  Understanding these characteristics allows borrowers to efficiently negotiate their student loan commitments. 

What Is a Student Loan Servicer?

A student loan servicer is a corporation or institution that manages and administers student loans for the lender or the federal government. They are in charge of responsibilities like loan disbursement, repayment processing, and borrower assistance.  

Who Is My Federal Student Loan Servicer?

Identifying your federal student loan servicer is an important step in managing your debts. Learn how to find this information here. 

What Are the Duties of Federal Student Loan Servicers?

Federal student loan servicers have specific responsibilities that affect borrowers directly. Investigate the roles and functions of these service providers here. 

The following are the responsibilities of federal student loan servicers: 

  • Managing loan distribution and repayment. 
  • Borrowers are given information and help. 
  • Managing loan consolidation and payback schedules. 
  • Managing borrowers’ and lenders’ communication. 
  • Assisting with requests for postponement or forbearance. 
  • Ensure federal regulations are followed 


Can I Switch Student Loan Servicers?

Borrowers frequently inquire about the option of changing their student loan servicer. Here are some thoughts on the subject. 

What happens if my loan is transferred to another servicer?

  • You should receive notification of the transition from both your existing servicer and the new servicer. This will include information about the new servicer as well as contact information. 
  • The new servicer will get your loan information, including the outstanding balance and repayment arrangements. If you manage your loans online, you may need to register a new account on the new servicer’s platform. 
  • Your obligation to repay the debt stays the same. Pay your bills as usual, but direct them to the new servicer. 
  • If you have automatic payments set up, you may need to change the information with the new servicer to ensure a smooth transition. 
  • Keep up to date on any modifications or updates communicated by the new servicer. If you have queries or face problems, be proactive in contacting them. 


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