Advise the taxpayer the copy of the original tax return must be ordered to correct the tax account. Wait at least 24 hours after acceptance before using WMR. Inform them they should file their tax return, if they have a filing requirement. CC ENMOD and TXMOD will display the following information: RJ 150: Appears in the Pending Return Section with an ERS Status Code on CC TXMOD and the Transaction Section on CC ENMOD, see Exhibit 21.4.1-1, Error Resolution System (ERS) Status Codes. See IRM 21.5.3.3.1, Locating Amended Returns (Form 1040-X), for additional information. I think my refund just got stuck somewhere. See the charts below for CC NOREFP input time frames. See IRM 21.5.1.4.10, Classified Waste. In particular, make sure you enter your exact federal refund dollar amount. It does not indicate that a refund was offset or is being offset, nor does it prevent a refund from being offset by BFS to a non-tax debt. TC 971 action code descriptions can be found in Document 6209, Section 8C, TC 971 Action Codes. For paper inquiries, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. CSRs must follow normal refund trace procedures. When the contact is from the taxpayer or authorized representative, perform additional authentication per IRM 21.1.3.2.4, Additional Taxpayer Authentication. If the problem is not resolved, they will receive a letter to explain any additional requirements. your tax return is still being processed.a ref . Unpostable cases may not show the assigned IDRS numbers initially, however the referrals should still be sent according to the Responsible Campus. Do not advise the taxpayer to resubmit the requested information. See, TC 914, 916 or 918 or , , Shows TC 971 AC 052, or TC 971 AC 152 or FREEZE-INDICATOR> of, Return was zeroed out by RIVO (the address may have been updated to the service center address). Through the External Leads Program, the IRS receives external communications about questionable tax refunds identified by financial institutions, brokerage firms, government and law enforcement agencies, state agencies, tax return preparation entities and various other sources. If the taxpayer declines to use the automated tool - DO NOT access their account or complete any research. If CC CHKCL has not been input and taxpayer meets oral statement criteria, you must input CC CHKCL before referring the case. Research CC IMFOBT (CC RTVUE and CC TRDBV can also be used) for the exact RTN and account numbers to verify they match the taxpayer's information. IPU 22U0548 issued 04-26-2022. TIGTA will confirm receipt with the taxpayer within 10 days. If no match is found within these time frames, the CC NOREFP will be dropped from IMF processing. Changes made by the IRS that increase or reduce the total refund will affect the amount identified with split refund code 3, then refund code 2, then 1, if relevant. Refund checks are returned by taxpayers for several reasons, including: Credit that created the refund belongs on another module, Check cannot be negotiated (e.g., spouse separation). Please see the TurboTax FAQ below for more information: Why is there no record of my return at Where's My Refund (WMR)? ready when you call. For additional information on refund inquiries, see IRM 21.4.2, Refund Trace and Limited Payability, and IRM 21.4.3, Returned Refunds/Releases. Authenticate the taxpayer's identity and conduct account research to assist the taxpayer. The direct deposit is scheduled for Friday, August 16, 2019. CC TXMOD shows a TC 904 indicating return filed and moved to retention register. Where's My Refund? -The list is not all inclusive. Oral authority should be taken from all taxpayers including those who filed a joint return. This applies to the entire refund, even the portion not associated with these credits. Please checkWheres My Refund? If the financial institution does not respond or is unable to return the credit, send a letter to the taxpayer explaining what happened to the requested direct deposit. Normally, a duly appointed executor or administrator may cash a decedent's check by endorsing it via his/her legal capacity and presenting it to a bank with a copy of the court certification of appointment. The overpayment was entered correctly on the refund line. Wheres My Refund? If the answer is NO, advise to do so. If this is a Refund Advance Product (RAL/RAC) issue, refer taxpayer back to their Preparer. Some taxpayers may want to report a problem with accessing IRFOF. If the notice was not received, have the taxpayer contact the TOP Help Desk at 800-304-3107. This list is not all inclusive. CC IMFOLT, CC BMFOLT and CC TXMOD will also show this indicator for a TC 840, manual refund. See IRM 21.4.1.5.7.4, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, for more information. They should wait and check the tool again tomorrow. See IRM 21.4.3, Returned Refunds/Releases, to avoid possible penalty and interest. There are a few reasons why you may be getting the following message at Where's My Refund: We cannot provide any information about your refund. The following are the codes where the suspense period has expired with no response for additional information - Transferred to workable suspense: 321 Taxpayer Correspondence has been sent and no response received, 322 International Taxpayer Correspondence has been sent and no response received, 324 ACA Correspondence has been sent and no response received, 325 Taxpayer Correspondence for Shared Responsibility payment sent with no response, 330 The document has been referred to Examination, 331 The document has been referred to Statute Control, 332 The document has been referred to Entity Control, 333 The document has been referred to Fraud Detection Center, 334 The document has been referred to Accounting, 337 The document has been referred to Examination. DO NOT Access their Account or complete any research. If the return was filed as married filing joint (MFJ), the surviving spouse must also endorse the check as co-payee. The computer will allow two direct deposits (TC 846) in the same processing year regardless of a split refund. Advise the taxpayer we are experiencing delays. Follow the chart below for procedures on refund or balance due returns meeting transcription error criteria. If the account action you are taking will result in a balance due, input TC 470 to hold any balance-due notices that may generate. The actual scheduled date of the direct deposit is the date as shown on CC IMFOLT on the line below the TC 846 as RFND-PAY-DATE, and on CC TXMOD on the line below the TC 846 as RFND-PYMT-DT. Refer to Exhibit 21.4.2-3, Reason for Cancellation Codes and Generated Account Information, to determine the cause of refund cancellation. You may advise the taxpayer to call back when four weeks (nine weeks if its a foreign address) from the mailing date have passed if a trace cannot be started on one of the self service platforms. Use the link in Exhibit 21.4.1-2, Most Common Banks That Offer Refund Transfer Products (RAL/RAC), to find the FI contact information. Number failed input processing validity check (applies only to paper processing). Review the following table to determine the required action. A direct deposit refund inquiry is no different than check refund inquiries. If the taxpayer calls back, refer to IRM 21.4.1.4.1.2.6 (4). Research should be done for valid and invalid segments. Form 3911 and Form 1310 should then be destroyed as classified waste. Send closing letter advising taxpayer information is required to complete processing. If you have questions regarding any matter contained on this page, please contact the related agency. If the 10 weeks have passed, advise the taxpayer we are experiencing delays, see IRM 21.4.1.4.1.2.6 (4) for more information. Before discussing any tax information, you must be sure you are speaking with the taxpayer or authorized representative. If no information found on CC SCFTR, advise taxpayer to refile. The following section contains procedures for resolving taxpayer refund inquiries. DD rejected by bank; TC 841 with block and serial number: Split DD rejected by bank; TC 841 with block and serial number: Savings bond purchase request was not allowed because the refund per taxpayer from the posted return is not equal to the refund amount per the computer calculation. The financial institution is not required to return the funds unless it was their error that caused the deposit into the wrong account. The Form 4442/e-4442 must be treated as priority and reviewed the same day. If IDRS research reveals UPC 126 RC 0, see the guidance in the (2) Table in IRM 21.4.1.4.1.2, Return Found/Not Processed, for guidance. Advise the taxpayer their refund was issued by direct deposit and provide the taxpayer with the routing transit number (RTN) and account number that appears on our records. Press question mark to learn the rest of the keyboard shortcuts, Federal Tax Refund/ E-File Status Question. Return should post or go to ERS. All paper refunds and direct deposited refunds to one account will have this indicator. A TC 846 in CADE 2 cycle "20120503" indicates processing occurred Tuesday of the 5th cycle in the year 2012. If the issue date falls on a federal holiday, EFT refunds are dated on the holiday, but depending on the financial institution, may not be credited until the following day. Close case when module reaches zero balance. The selective paragraphs used in these letters will identify the cause of the condition. EFT refund refused by a financial institution (undeliverable); refund issued by check. Wheres My Refund? For additional processing/time frame information see IRM 21.4.1.4, Refund Inquiry Response Procedures, and IRM 21.4.1.4.1.2.6, Error Resolution System (ERS) Status Codes. Additional CP notices utilizing this configuration requiring the bar code scanner will be rolled out periodically in the future. For paper returns, the account will remain unsettled until full payment is received or the return due date is reached. Never request a replacement check be issued to one party or issued without both signatures on joint returns, unless all required documentation is present. In some circumstances, TC 971 AC 850 may be input to flip a direct deposit refund to a paper check. Wheres My Refund? If the issue date falls on a federal holiday, the refund will be issued on the day before the holiday. Change made for missing scenario. See IRM 21.6.3.4.2.3, Estimated Tax (ES), for more information. Change made due to Counsel recommendation for IRM consistency. (4) IRM 21.4.1.4(2) Added note to advise of yearly return removal from WMR. Use the table below to determine your call resolution actions. See IRM 21.2.2.4.4.9, Modernized e-File Return Request Display (RRD), for further information regarding RRD access. CC IMFOLQ displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. We cannot provide any information about your refund if you electronically filed a complete and accurate tax return you should receive your refund in about 21 days from the received date if you mailed your return please allow 6 weeks please read the following information related to your tax situation tax topic 152 refund information (1) This transmits revised IRM 21.4.1, Refund Inquiries, Refund Research. IMF accounts will be signified by a 08 in the DD field or the field will be blank. For information regarding Debtor Master File (DMF), Treasury Offset Program (TOP) Offset Bypass Refund, Hardship and Injured Spouse, see IRM 21.4.6, Refund Offset. You can start using the WMR website or IRS2Go app to start checking on the status of your return 24 hours after the IRS receives your e-filed return or 2 to 3 weeks after you mail a paper return. Do not use CC MFREQC just to locate the return or to research the account. Conduct account research, and see IRM 21.4.1.4.1.2 (3), Return Found/Not Processed, CC FFINQ status code 5 for guidance. This command code will provide you with the current status and the days return has been open in the Error Resolution System (ERS). RTN can be verified by checking IDRS CC IMFOBT. Advise the taxpayer we have received their response and are experiencing delays. This tool is available at IRS.gov/refunds, or call 800-829-1954. Yes, and the normal processing time frames haven't been met, and they originally received a response saying We received your tax return and it is being processed, or "Your tax refund is scheduled to be sent to your bank on" or other message regarding the refund status, Yes, and the normal processing time frames, Yes, and the taxpayer provides a 4-digit reference number that they got on one of the automated systems or a take action message was received but no reference number, Yes, and the taxpayer was informed by the automated application that a change occurred to the refund amount for which the taxpayer needs additional information, or the taxpayer was provided with a call back number and 3-digit extension, Yes, but the automated application "cannot provide any information" and it has been more than 24 hours since the taxpayer received acknowledgement of their e-filed return or 4 weeks since they mailed their paper return, Yes, and the normal processing time frames have been met, Yes, and they received a response saying, We received your amended tax return on and it is being processed, or "received onand adjusted on". Refund traces on these accounts will follow the same procedures as any other direct deposit. - Schedules (i.e., Sch 1 for self-employment tax) The credit will post to master file as a TC 841 and can be identified by the block and serial number "77777" in the DLN. Refer to IRM 21.4.5, Erroneous Refunds. (15) IRM 21.4.1.4.1.2.6(12) Updated chart to include return address and fax numbers for ERS for MeF Returns. It applies to all customer service representatives (CSR), telephone, paper, and Taxpayer Assistance Center functions. If not, then thank him/her for calling and end the call. Research CC CFINK for receipt code "R" and advise the taxpayer to check with the POA of record for receipt of the refund check. Refer to IRM 21.4.2, Refund Trace/Limited Payability. Select category, Refund then select "SPIDT" . The complete list of ERS status codes is in Exhibit 3.12.37-21, ERS Status Codes. 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