Second of two steps in how to paraphrase. Ugo Uche is a Licensed Professional Counselor who specializes in adolescents and young adults. %PDF-1.5 % This reminds me of a story when I was working in an instant printing company. Acronym: PAVPOPerspectiveAudienceVoicePurposeOrganization, PACEProblemAudienceConstraintsEthical presence. Two principles for dealing with difficult people: Paraphrasing.The sword of insertion: (use these to interrupt)Whoa!Wait a second.Let me be sure I heard what you just said. Let the person say what he wants as long as he does what you say. verbal judo. Tactically, "May I chat with you" is far better, for not only have you picked the place to talk, but anything the subject says, other than yes or no-the question you asked-provides you with intelligence regarding his emotional and/or mental state. z}0dFXM{,?d5(y]wYmE8{?]4p~bp=~"|dGilwu[>.npvt[K*.T\WT\X in our dorm. It seems to me that he is either trying to bring the reader back to the underlying philosophy of the material in order to drive home his point, or he is simply trying . In these examples, actions, not words, make the difference. A strip phrase strips the insult of its power and deflects the insult into another direction. We can deflect words meant to trigger us, and we can use words to absorb tension and gain compliance. In the next part of chapter, he talked about strip phrases. Seems like a very interesting book! Chapter 6 from George J. Thompson's Verbal Judo. Psychology Today 2023 Sussex Publishers, LLC, If You Need to Pull an All-Nighter, This Should Be Your Diet, Mass Shootings Are a Symptom, Not the Root Problem. 8 to 5 are emerging as the dominant communications models for public safety. Children are no different. De-escalation: 7 phrases to avoid. hbbd```b`` "A$,>,L*H$ dHi 2lN:d*@$c ~2=`2T#30=` ?/T It is a great book and has already helped me with the tough conversations I have every day. Second, direct by using strip phrasesa verbal judo conceptsuch as "I hear that, but" or "I can appreciate that, but." Officers can use these phrases to achieve their professional objectives. George Thompson's Five Universal Truths of Human Interaction. Samurai quote:If you do not know yourself you lose 100% of the time.If you know yourself, but you do not know the opponent, you will be lucky to win 50% of the time.If you know yourself, and you know the opponent, you can win 100% of the time. 399 Recognizing Verbal Irony 399 Describing Tone 399 Looking at Persona and Tone 400 Theodore Roethke, My Papa's Waltz 400 W. D. Ehrhart, Sins of the Father 401 Thomas Hardy, The Ruined Maid 402 W. H. Auden, The Unknown Citizen 403 Edmund Waller, Go, Lovely Rose 404 398 Contents xv Four: Its none of your business.Best answer: Gently but firmly point out, it is my business and heres why. Dr. George J. Thompson now teaches his Verbal Judo course to police and other professionals across the United States. People hardly ever say what they mean. hb```g`` Perhaps the most important of these is what we teach in TAC COM (Verbal Judo): Dr. Thompson outlines the steps that he uses for traffic stops, each ensuring that the encounter is moving the way he wants as well as setting up the next step. Required fields are marked *. Gentle vs quick hard defensive strikes.There is no apology for verbal abuse. For instance, simply saying Dont shoot! doesnt show any respect, its also a command and threat and isnt a question, and also has little explanation. Their words reflect those emotions, even if they act otherwise. Here is my chapter 9 review. Demonstrate a calm demeanor to help lead other people towards calm. Passaic County Police Academy, March 16th, 2023. The ability to stay calm, read your opponent, and attempt to redirect any aggression towards you. I'd like to teach you an almost magical phrase that you can use to de-escalate many of the conflicts that we encounter in the course of prehospital care . Hip Wheel Throw), please visit Black Belt Wiki's main Judo Techniques section. According to Dr. George Thompson, there are 5 Universal truths of human interaction within Verbal Judo. In the next part of chapter, he talked about strip phrases. although I have been confronted by stupid and wrong people! You want to have an idea of how an encounter will play out. Lets talk about them. Use the language of reassurance-"Let me see if I understand your position," and then paraphrase-another VJ tactic!-back to them their meaning, as you see it, in your words! So now I going to call security, I do hope you reconsider your promise. The English word closest to the idea of mushin is disinterested. It should also be added that a lot of Verbal Judo is about not losing the conversation as well. Youve heard the Golden Rule, to treat others as youd like to be treated. 1. STRIP PHRASES. endstream endobj startxref << /Type /XObject /BitsPerComponent 8 /Width 550 /Length 97784 /ColorSpace /DeviceRGB /Filter [/DCTDecode] /DL 97784 /Height 832 /Subtype /Image >> }~a~SA{uLPmSa. Delving deeper, there are also books on Verbal Aikido that offers similar solutions. (2) The skillful management of persons in . Police1 is revolutionizing the way the law enforcement community leaving this dorm? Eight: You never! Or You always.Best answer: I know it seems I never help out, because often I dont, but lets talk about it. 3. \end{array} In Thompson's words, "That phrase would make just about anybody want to throw up.". Thats how ancient samurai warriors viewed their battles. Paraphrasing is the best way to empathize with someone (pace them), the first step towards leading them towards a beneficial outcome. Easy, but wrong. If you are not prepared to act, or cannot at the time, you lose credibility, and with the loss of creditability comes the loss of power and safety! The phrase "What's the matter?' This allowed the security personal to distinguish who the student they would be escorting was. Strip phrases are a deflector that strips the insult of its power. Thompson. } !1AQa"q2#BR$3br Using tactical communication effectively. How can you implement this approach in your confrontations or difficult situations? Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. The words are not tactical for they have provided a warning and possibly precipitated a chase that would not have been necessary had you, instead, walked casually in his direction and once close said, "Excuse me. Find helpful customer reviews and review ratings for Verbal Judo, Second Edition: The Gentle Art of Persuasion at Amazon.com. Share yours for free! The kid (or coworker) that grumbles throughout a task is still doing that task (even though shes not framing it in a positive way). .lv>?~& >Pa [VEaTYyg2Z&d+zWfRtSwYYGegq0Rui}H6^<5pQQE^POg[,-MI"&nF8n-Ud@D%2J@pM(eJl4O D C?E1ZJJhvg#RP7SZIhB[U+:;&Q8su#JXm+_"C`I+z^-z?Zg]QvR! Offered options rather than threats. Verbal Judo: One-Day Webinar, The Gentle Art of Persuasion for the Healthcare Professional, September 12th, 2023. The rest is based on facial expressions, tone, body language, etc. George J. Thompson, Ph.D., is a former English professor and a black bet master of karate. His book Verbal Judo, co-authored with Jerry B. Jenkins, is packed with valuable information to de-escalate difficult situations and turn them into win-win outcomes. George Thompson goes into detail on these in his book Verbal Judo ch. The point of Verbal Judo is to de-escalate problematic situations and to avoid physical conflict through positive speech. It's the most comprehensive and trusted online destination for law enforcement agencies and police departments worldwide. Right now Im obsessed with Flutter. The subject can suggest something and not lose any personal face. Verbal judo uses words to gain leverage in the conversation. Jerry B. Jenkins was most recently the co-author of Miracle Mon. He also talked about other strip phrases such as "I understan' that sir, but I need XXXXXX." He calmed down straight away and that is when you may think I showed him the error of his ways. Look for a box or option labeled Home Page (Internet Explorer, Firefox, Safari) or On Startup (Chrome). Notice this question is polite, professional, and calm. This is because most people understand examples easier than other explanations. Rodriguez, if any other student had threatened your safety, I too would call security and have them placed into isolation. The gentleness of the art lies in the techniques superintendents use every day. d. How confident are you in the estimate chosen in part c? For many years New York Studios has produced television shows and operated several FM radio stations. The angry man will defeat himself in battle as well as in life. The first step in learning to deal with verbal attacks is to acknowledge that crap is being flung. He would be escorted to isolation without incident. A bully, having spoken insults and not getting any reaction will invariably turn up the volume and make you acknowledge him if you dont the first time. Most of the key points in Thompson's verbal judo approach apply equally to firefighters and other first responders. Safety lies in knowledge. The phrase is, of course, a threat, and voicing it leaves you only one viable option-action! I will write more about this in another post, for now here are some references on books that discuss verbal judo to various extents, one of them is written by myself. Verbal Judo , designed by former English professor and police officer Dr. George Thompson, is a system of verbalization tactics. Knowing what you value will help you build the most meaningful life possible. Hes forgotten all about his promise when the next morning rolls around. The mailroom employees send all remittances and remittance advices to the cashier. All rights reserved. Have you read Verbal Judo? endstream endobj 25 0 obj <> endobj 26 0 obj <> endobj 27 0 obj <>stream When you paraphrase you want to understand their position well enough that the other party says, exactly! You might need to paraphrase more than once to make sure you understand! Ultimately, youre talking seems more friendly, even if the goal is exactly the same. In reality, most of us really only have two options, maybe three. He created and crash-tested verbal judo when he was a police officer on an urban beat. $$. This is the final blog in the 3 part series about verbal judo. This Japanese martial arts style utilizes Japanese words and commands as part of their training. A close mind makes mistakes, misreads people, and causes aggression to escalate. In part one of this special two-part series for Police1.com, I'll share the first four of a total of seven commonly used statements that can work against you. Daniel Ames, the Sanfo. $$ This allows for a positive conversation to take place and for a verbal solution to be achieved. Mental model of the three types of people: nice, difficult and wimps. All people want to be treated with dignity and respect. softens the person up to talk and calm down; where 'Calm down' hardens the resistance. As the author says, . Theyre the people who can make or break your control and authority. This is the essence of how verbal judo works, redirecting hostile energy directed towards you, and influencing an aggressor to think on your terms. Its not that easy. Nothing has changed in his routine. After all, do you like to be told, "Because those are the rules?" Verbal Judo gives us examples of Strip Phrases that the author uses to strip a conversation or insult of it's power . This page focuses on Judo terminology. Come here!" Want to pair program in VSCode on a Flutter project It works on iOS, Android, Web, and Linux! One of those martial arts covered is Judo. All people want to be respected and treated with dignity, regardless of the situation. Is there anything I can say or do at this time to earn your cooperation? Better to be more like the cobra and strike when least suspected! Copyright 2023 Police1. If you want to improve your Verbal Judo skills, then there are several ways to do so. Using your words will calm them and make them more reasonable because your words will (or better be!) Are Zoomies a Sign of a Happy Dog or a Crazy Dog? If you deal with cagey street people, or indeed difficult people at all, anywhere, you need to watch your tongue! However, what about Verbal Judo? And the reason is, simply, tying right back to one of the Universal Truths: "All people want to be informed as to why they are being asked or ordered to do something.". For a record of six months there were no threats or physical alterations in the dormitory. We have to show respect to people at all times which is the golden rule. \begin{array}{|cc} We love Martial Arts. Two: You wouldnt understand.Best answer: Yes I would, try me, I want to help. Its okay to be questioned, heckled, or even attacked. Your speaking voice has four factors. He is now a popular lecturer and lives -in Albuquerque, New Mexico. With this in mind, you could argue that Verbal Judo is not a physical martial art by any means, but it still has a lot of similarities with martial arts due to its aims and conflict resolution. "You are the worst ref" An open and flexible mind is able to be agile and adjust on the fly. All people want to be informed as to why they are being asked or ordered to do something. The life work of George Thompson has become a force of its own through Now you can help them think more logically and less destructively, without making the insulting charge implied in your statement, "Be more reasonable!". All people want to be asked, rather than told to do something. Told, why they are being asked. w !1AQaq"2B #3Rbr He states that all people want to be: Returning to the previous example, you can see how this plays out in relation to his rules. Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. I first learned about verbal judo working with in a juvenile detention facility in Texas. Often times when I teach or explain verbal judo, people challenge me with hypothetical situations where an aggressor resorts to spontaneous physical aggression. Also be aware of your pitch, pace (speed), and modulation (rhythm). and manufacturers. The use of these tactics puts the police officer in control of the conversation, . Mastering verbal Judo is about speaking with people without escalating conflict. It doesnt make sense to me and if you could help me understand why it was made it would be much easier for me to follow. (1993). Even if youre not into Judo, the reality is that youll still have a rough idea of how it works. Briefly explain why New York Studios reports diluted earnings per share amounts as well as basic earnings per share. If you have criticism, open the conversation and criticize the behavior, not the person. Enjoy your Saturday portion of Frisatsu! Rather than avoiding Difficult People, look at them as an interesting challenge. Tell us your biggest take-away in the comments or tell me what I missed! Stun guns, mace, etc. Why Verbal Judo? Can we talk? people. Seton Hall University, March 29th, 2023. We teach in Verbal Judo that 'repetition is weakness on the streets!' "Mr. Uche doesn't get to decide who lives here, he just works with us." If your antagonist can upset you, he owns you at some level. z\0"D.HE%*8x$ Persuasion is about meeting people where they are, and bringing them into your frame, in a calm and welcoming way. ", "So you are upset that Luke identifies himself as being gay and that he lives in this dorm?". I believe the Notorious B.I.G. Let him start any 'dance' of resistance. stream c. Think about your goal. c. Explain the difference between the two WACC estimates. You are feeling X because of Y, is that correct? Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper . 62 0 obj <>stream Then congratulate yourself. Technology and Web Coordinator at the University of Hawaii's Manoa Career Center. Mass Shooters and the Myth That Evil Is Obvious, Transforming Empathy Into Compassion: Why It Matters, Anger Management 101: Taming the Beast Within, 5 Ways to Deepen Emotional Connection With Your Preschooler, 6 Early Signs of Autism Spectrum Disorder in Children. Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Notice how none of these involves emotional battles. Being restrained by a staff member, particularly a large male, was a student's way of communicating fearlessness and dominance to the rest of his peers in the dormitory. preciate that sir, but all customers are required to bring in 2 forms of identification before we are able to process their paperwork.. 2. Given a second chance. Work toward having more empathy to absorb tension, especially with challenging relationships. The rest of the students now stood from their chairs with their hands placed behind their backs, as this was the rule when security was about to be called. The following statement really caught my attention because it works very well. \frac{5}{12}-\frac{3}{10}= %PDF-1.4 We are here to provide you with news, views, high quality articles and more from a variety of disciplines. Not cool Mr. Uche, not cool. This may be called Tools or use an icon like the cog. You only invite conflict when you tell people to "be more reasonable!". 0 Mar 1, 2006. audience . $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? George J. Thompson, Jerry B. Jenkins. All people want to be asked rather than told to do something. Informacin detallada del sitio web y la empresa: sogemat-service.com, +33160803636, +33160805500 Sogemat Service - fournitures htelires : vaisselle, matriel de cuisine, produits hygine et entretien, vtements professionnels, mobilier de restauration. DragonEye Tech: Leaders in LIDAR Speed Measurement, Get Curious Before Getting Furious: How Cynicism Impacts Behavior On Scene, By Dr. George Thompson, Founder of the Verbal Judo Institute If you want to stress the seriousness of your words, say something like, 'Listen, it's important that you get this point, so pay close attention to what I'm about to tell you. So a lot of restraints took place after a student had threatened the life of another peer or staff, refused to be led away by security to isolation, and invited a challenge to be physically restrained. I even tell cops that. "Rodriguez, are you threatening to attack me if I call security?". Talk to me. George Thompson's "verbal judo" system has become quite commonly used in the business world - it is often oversimplified into the LEAPS acronym (Listen, Empathize, Ask, Paraphrase, Summarize), but his book "Verbal Judo, The Gentle Art of Persuasion" is a fairly in depth look at how we communicate, peppered with examples from his time in the NYPD . Ill admit, I have a hard time taking criticism. Perhaps the best way to explain Verbal Judo is by using examples. b. $$ One of the older students said. Verbal Judo. a. If you deal with cagey street people, or indeed difficult people at all, anywhere, you need to watch your tongue! Academic-turned-cop and best-selling author George Doc Thompson describes how tactical language allows leaders to achieve their goals. The spouse, during an argument, who throws out the incorrect idea that you never do the dishes! If you can springboard past the insults and focus on the goal you have dis-empowered the other person. Even if you are prepared to act, you have warned the subject that you are about to do so and forewarned is forearmed! Overall, this gives a great overview and breakdown of how Verbal Judo works. Seven: Whats your problem?Best answer: Its not a problem, its just something I need to discuss. "Cause I don't want to go to security, and you put a #*%@! But deflect the internal damage by stripping the phrase you send back at them. The second step is to admit that it is being flung at you. You need to develop increasingly sensitive radar to know how youre coming across while youre performing. f`a`H @1V x=TCGGG#+ &@Z"aq,vxO0~b\xq ;c@z.ysNCd` y4@ In the context of persuasion, the Golden Rule means to empathize with someones current position (pace them) until he (or she) feels you understand him, and can lead him to a desirable outcome. A strip phrase strips the insult of its power and deflects the insult into another direction. put it best in the song Hypnotize: Never lose, never choose to, bruise crews who Street truth #1: The Peace Officer knows what phrases create peace and what phrases create conflict (see my previous columns) but the Peace Warrior also knows some "hidden truths" unknown to most. What's the matter?" These Japanese words are used for warm-ups, training sessions, Judo kata, counting during stretching, etc.For the Japanese names of specific Judo techniques (i.e. Do not ignore wimps, that is just another form of resisting them. Five steps for generating voluntary compliance: Is there anything I can say or do at this time to earn your cooperation? Most people are driven by emotions, especially in highly-charged circumstances. The driver, who appeared to be twice my size, was in my . "Mr Uche, when is this #%*@! What are the three great traits of a good police officer/communicator? Say it right the first time. Throughout the current year, the company had 3 million shares of common stock and a large quantity of convertible preferred stock outstanding. All people want to be treated with dignity and respect. Yes, it does work. One way to start out is by reading the book by Dr. George Thompson. We didnt cover the importance of Identity and peoples need to maintain that identity, even under threat (especially under threat). I say, "Let them chip at you as long as they're cooperating with you. A famous example of peoples actions and words being incongruent is the Milgram experiment, where participants willingly shocked a hidden actor because an authority told them to. A persons mind cannot be expanded unless he or she is motivated.The underlying principle of motivation is to raise expectations. N(,( ( ( ( (*: ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( *J ( ( ( ( QE T QE( Q( ( ( ( ( Q@PA`fEPEPE 3@Q@Q@%G@Qh J( ( ( ( ( ( ( ( ( ( J#( ( t H-1vO#(.S%Z}yGoqsOg{_~RO.. How To Perform Ushiro Goshi The Rear Hip Throw, The Best Martial Arts For Blind & Visually Impaired People, How to perform the Uki Goshi Judo hip throw, Chuck Norris still trains well into his 80s, Entrepreneur Gary Vee gives advice to upcoming fighters. A command and threat and isnt a question, and you put a # * %!... In an instant printing company to show respect to people at all, anywhere, you to! Challenging relationships Webinar, the first step in learning to deal with cagey street people look. Be more reasonable! `` phrases such as `` I understan ' that sir, but I need XXXXXX ''. Tension, especially with challenging relationships at this time to earn your?. Tell us your biggest take-away in the Techniques superintendents use every day professionals across the United States seems never., are you threatening to attack me if I call security and have them placed into.! Into isolation would call security? `` feeling X because of y, is system. When the next part of chapter, he talked about other strip.! Using your words will calm them and make them more reasonable! `` have a rough idea mushin. Departments worldwide Universal Truths of Human Interaction based on facial expressions, tone, language. The rest is based on facial expressions, tone, body language, etc, Professional and. Of verbal Judo, designed by former English professor and a large quantity of convertible stock. 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Good police officer/communicator the first step in learning to deal with cagey people. For public safety break your control and authority academic-turned-cop and best-selling author George Doc Thompson how... He created and crash-tested verbal Judo working with in a juvenile detention facility in Texas he does what you.!