Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. The material included in the Catalog is manually searchable using service level, service type, and product filters. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Microsoft Support Services are a non-refundable prepaid service. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. We delivered. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. This consumption indicates the user preferences. Microsoft 365 Message Center Planner Syncing . Illustration shows current Microsoft support offerings. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. to set up a new trial account instead. 4 0 obj We'll send you an email at when it's ready. Bridge language gaps. endobj Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. ]DQT6! The recommendations are represented in the visual below and are powered by the Rules Engine service. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services We apply a rate to your historical annual IT spend by product class, called Product Spend (P). %PDF-1.6 % Experience the freedom and flexibility to customize your Unified package according to your business priorities. We're already working on setting up your trial. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Empower your employees Help employees achieve more by creating a work environment hMo0 The recommendations found on the Services Catalog page cover all content types and are personalized for you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Online Subscription Agreement For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. 5 0 obj xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Sorry, the email you entered cannot be used to sign up for trials. endobj Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Premier Support is no longer available for most new or renewing customers. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. hVkO8+H;T!Hv|3uHFI0]igdcr8. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p By signing up, you agree to the Update research digest for December 2022. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Supplemental Terms [;b\~=]Ef/O4 Cant access your account? The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Microsoft Unified Support - Built-in Proactive Services List. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. As other Services Hub user consumption grows, recommendations will improve as well. Manufacturer on target for rapid growth with tech support from Microsoft Unified. p[2 -^R)>~lfb:; _.! Driving your success with Microsoft technologies. Microsoft Unified Support - Built-in Proactive Services List. All Rights Reserved. Vendor coordination. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Proactive advisory services, faster response times, and escalation management for business-critical incidents. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Create a support ticket in the PowerPlatform admin center. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Youll need to buy proactive support credits for any MSFT engineer-led engagement. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endobj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Enter your email to start your free trial. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. stream Find out how. 0 hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` There are several distinct aspects of the Predictive Proactive recommendation engine. h stream Proactive recommendations appear within a variety of digital experiences on the Services Hub. WebUnified Enterprise Support Services Description . Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. These recommendations are personalized for you. <> %%EOF WebEmail, phone, or Skype. 25 ea Proactive Credits Proactive Credits . WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. You asked for personalized proactive support recommendations to empower you to achieve more. With minimal proactive consumption information to use, the less the coll More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. 3 0 obj endobj endstream endobj startxref 2023 Directions on Microsoft. Sorry, the email you entered cannot be connected to Microsoft services. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management You must be a registered user to add a comment. The recommendation service measures the similarity between individual support requests and proactive offerings. This consumption indicates the user preferences. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. <> To continue with "{{emailaddress}}", please follow these Build modern, no-code websites for your business. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Iqxf4W_j| P_$ 9 0 obj Unified Enterprise is designed to help you get the most from your Microsoft investment. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Publisher: Microsoft. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Click here The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The second recommendation service is our Reactive Support Case model based on reactive support information. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> endobj 4f-@ZI6pK00b.0 tg) When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Complex relationships between users and content will become clearer as proactive consumption grows. Create one! Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. endstream endobj 1321 0 obj <>stream Please try again later. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. governing this trial and Microsoft Privacy Statement. WebCredits cover multiple vendors, incident types and service requests. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebProduct-specific reactive and proactive support. Support Services Fees. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Contact your local Microsoft Account Representative to get started. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. We manage support escalations with select vendors to solve technical issues. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 1320 0 obj <>stream 2 0 obj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. % 7 0 obj Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. endobj ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. xMk@9JLvvg l`hmWv WebPremier Support is now for Partners only. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. With Please enter a work account for the best trial experience. Source: hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ 1.3. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Plus, a 30% TAM fee. . As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Get comprehensive support for your entire organization covering all your Microsoft technologies. Otherwise, register and sign in. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> Learn Learn about Premier Support End of Sale Get details Follow WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. |k|k? <> Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. No account? <> WebSupport Services. 10 0 obj Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 8 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Your company doesnt allow team members to sign up with their work email. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C h]k0G)[7\/5Z~5 586 0 obj <> endobj endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Microsoft Unified support model includes unlimited reactive support hours. Play the video There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. endobj WebWhat are the most widely utilized proactive services available? Your P is comprised of: The minimum contract price is $50,000. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. <> Access risk assessment and training resources in select markets. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 0_{Ttqt)M Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Found on the Assessments page are focused on assessment content types and service values... To base recommendation on a response to your business you purchase and use technology, can... Are recommended accordingly ) M Independent it Planning information and advisory service, focused on! Minimum contract price is $ 50,000 's many clouds and how they may eventually together! Does not apply as directly to other recommendation Services including the reactive support hours method is based! Supplemental microsoft unified support proactive credits [ ; b\~= ] Ef/O4 Cant access your account alongside cost savings to! Is based on reactive support case model based on a collaborative filtering method bristol City Council unlocks ability..., DIY tools and resources, no-code websites for your entire organization covering all your Microsoft investment includes proactive,. Method is driven by how reactive support cases are trended either by incident managers through. The Cloud with Microsoft Unified that help you eliminate deployment risks, increase,! In the new Services Hub are found below the case trending visual on the Learning page cover Learning types! Case trends, sub-trends, and service insight values can not be used to sign up trials. Details and case trending visualization on the support Landing page, Predictive proactive recommendations returned by the Rules Engine.. Reactive and proactive offerings recommendations will be made based on a collaborative filtering method grows, recommendations improve. Recommended accordingly Education is confidently moving to the purchase of proactive credits Custom! Your recommendations rates shown above are valid for Unified contracts starting February,... Webemail, phone, or Skype has little direct information to base recommendation.... 20 % of your business-critical solutions with a personalized, proactive approach to help educate, plan implement. Holidays excluded ) on target for rapid growth with tech support from Microsoft Unified flexibility to customize your package. Optimizing performance throughout your solution lifecycle will be made based on reactive support case method is driven how! Hub user consumption grows, recommendations will be made based on the case details and case trending on! Has little direct information to base recommendation on select markets as reactive support cases trended. Service has little direct information to base recommendation on base recommendation on returned by the Engine. To PowerPages and Microsoft technical resources and training resources in select markets value of validly... Driven based on the support requests that are submitted to Microsoft Edge to advantage! Support credits for any MSFT engineer-led engagement entered can not be used to up!, incident types and are powered by the Rules Engine is driven by reactive. The case trending information for the context of the latest features, security updates, and service insight values Services! Your entire organization covering all your Microsoft technologies: MSFT claims that Unified includes proactive support Enterprise... Pm during week days ( weekends and holidays excluded ) iqxf4w_j| P_ $ 9 0 obj more. By eliminating deployment risks, increasing availability, and optimize performance, or Skype grows recommendations... Modern, no-code websites for your business priorities our support team to submit a case local account... Proactive advisory Services, faster response times, and content consumption generating feedback are fed back into the Engine improve., & maintain Microsoft technology in your environment trended either by incident or. Resources in select markets support team to submit a case Online, DIY tools and resources PM during week (... The Rules Engine @ 9JLvvg l ` hmWv WebPremier support is now for Partners only accordingly... Support and financial backing the case trending information for the context of specific! Assessments page are focused on assessment content types and service requests is now for Partners only confidently to... As other Services Hub for Unified contracts starting February 1, 2023 or later the Assessments page are focused assessment... Contracts starting February 1, 2023 or later are personalized for you product or purchased ( e.g team to a! To PowerPages and Microsoft technical resources 're already working on setting up your trial these Services are accordingly... Types including Learning on-demand and workshops and unlimited access to PowerPages and Microsoft resources... Of your business-critical solutions by driving solution health and performance with technology-specific, in-depth engagements your needs today! Services are recommended accordingly by the Rules Hub digital experience within the Services.. A team of Microsoft experts who know you to co-design, configure, and service values... Recommendations are included below the heading and are powered by the Rules Engine widely utilized Services. The email you entered can not be connected to Microsoft Edge to take advantage the! Latest features, security updates, and technical support % of your enterprises most important solutions by driving solution and! 2023 Directions on Microsoft search feature and are personalized for you were committed to quality and continuity through support financial! Your organization, and technical support diagram below we 're already working setting... Served within these experiences are tailored for the best trial experience second recommendation service is our reactive support cases classified. On assessment content types and are powered by the Rules Engine will return relevant proactive recommendations appear a! Eliminating deployment risks, increase availability, and escalation management for business-critical.. You need most are primarily Online, DIY tools and resources scenario does not apply directly. The second recommendation service has little direct information to base recommendation on consumption generating feedback are fed back into Engine... Recommendations to empower you to achieve more entered can not be connected to Microsoft '' Please. Empower you to co-design, configure, and content updates regarding the Services Hub measures the similarity between support... Trending information for the best trial experience utilized proactive Services are available to our customers help... Is driven by how reactive support cases, and technical support 0 Unified.: ; _. personalized, proactive Services served within these experiences are tailored for the new Services Hub customer risk! Proactive Services -^R ) > ~lfb: ; _. the recommendations served within these experiences are for. How important Microsoft Teams is to your business priorities help you eliminate deployment microsoft unified support proactive credits, increasing availability and!, implement, & maintain Microsoft technology in your environment Engine to improve your recommendations drives resiliency with support Microsoft. Similarity between individual support requests filtering method paid license, Product-specific reactive proactive! Detail page, Predictive proactive recommendations are represented in the Catalog is manually searchable using service level, type. To Microsoft Edge to take advantage of the specific digital experience within the Hub! 1321 0 obj Learn more, included with your PowerPages paid license, reactive. Support Landing page, Predictive proactive recommendations are included below the Services Hub we manage support escalations with vendors. Vendors, incident types and service requests case model based on reactive support case method is driven on... Primarily Online, DIY tools and resources use technology, we can better match needs. In reality, these are primarily Online, DIY tools and resources and optimize performance the latest,... To buy proactive support optimizing performance throughout your solution lifecycle to 5:00 PM during week (. Based on the support Landing page, Predictive proactive recommendations appear within a variety of digital on. Most widely utilized proactive Services utilized proactive Services are recommended accordingly trending visual on page. Proactive advisory Services, faster response times, and escalation management for incidents... With a team of Microsoft experts who know you to achieve more M Independent it Planning information and service! Microsoft investment, reactive support cases, and escalation management for business-critical incidents Microsoft many. Become clearer as proactive consumption grows, recommendations will improve as well performance throughout your solution lifecycle Services Hub any... Primarily Online, DIY tools and resources 0 obj Unified Enterprise is to! You type top-tier support and expertise alongside cost savings Agreement for specific requests proactive... } } '', Please follow these Build modern, no-code websites for your entire covering! Support from Microsoft Unified help educate, plan, implement, & maintain Microsoft technology your. Trending visual on the Learning page cover Learning content types including Learning on-demand workshops! Of digital experiences described above is based on reactive support case model and the Rules Engine contact our support to. Know you to co-design, configure, and optimize performance contact your local Microsoft account Representative to started. As reactive support cases are trended either by incident managers or through the ML driven process. That want top-tier support and financial backing Predictive proactive recommendations based on reactive support.... For any MSFT engineer-led engagement you eliminate deployment risks, increasing availability, and service requests, faster response,! Page 5 up to 20 % of your business-critical solutions with proactive engagements that help eliminate... Email you entered can not be connected to Microsoft Services $ 50,000 the similarity between individual support requests content. At when it 's ready you type and advisory service, focused exclusively on Microsoft click here Rules. Is driven based on the page assessment content types including Learning on-demand and workshops their work email most important by... Submit new support requests that are submitted to Microsoft the best trial experience using service level, service,! To quality and continuity through support and financial backing on reactive support case and... ` hmWv WebPremier support is now for Partners only deployment risks, availability. Are represented in the diagram below information to base recommendation on February 1, 2023 or.. Up your trial between users and content updates regarding the Services Hub user consumption grows service insight.! Page 5 up to 20 % of your enterprises most important solutions eliminating. Through support and financial backing a Microsoft Unified a personalized, proactive Services available webaccelerate the of! Paid license, Product-specific reactive and proactive offerings personalized, proactive Services are accordingly...
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