Tap New Chat icon, then select New Contact. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Your comment is now queued for moderation! Follow us on Instagram! No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. It was a bank credit card. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. I am livid!!!! Hope this helps us all. All flights were since cancelled due to Covid-19 and a full refund requested. I hope that your father will find an available flight the soonest. Thanks for your comment. thanks in adv.! Hi Iyanna! This, he said, was. Horrible. Al Jazeera Centre for Public Liberties & Human Rights. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. I will never book any flight with them anymore. In total we received USD1.80 billion in refunds requested by guests since 2020. However, there are instances when you will be able to get a refund. I DONT WANT THAT. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Di ko po alam kung san sa dalawa yung mali. Well worth checking for current behavior from any company. The places you want to travel will be there but we need to take care of ourselves first. TERMS OF USE & Hence we requested for refund back to credit car. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. . kindly email me the cancellation confirmation please at [protected]@yahoo.com Youll be asked if you would like to proceed. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. what if I paid thru Cebuana Lhuiller. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Now AirAsia don't have a call center or a number you can dial and speak to a human. Log in ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. It is now May 2022, still In progress. We only realise when we reach home because it was covered by luggage cover. I asked for a managers full name but they wont disclose. I am experienced in the Customer Service field using SalesForce as a CRM tool. Choose YES if everything looks good for you. Times like this, i wish i had booked through Cebpac instead. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. No compassion for passengers. This blog is designed and arranged by Happtone.com. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Its been 8 months since I request a refund for a cancelled flight in June 2020. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Desired outcome: Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. hope you get your refund soon! They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Till today, payment is not received and refund request cancelled as well. I still dont get my money back as of now. They probably never wanted to actually refund it. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. I want to file a complain in a government agency already! Under investigation Done with all the instructions, all the process that Ava asked but still cant rebook. There is no contact number provided to speak to someone. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Confirmation Number: S8UUKN If you wish to request a refund for an AirAsia flight ticket, heres how to do it. How irresponsible AIR ASIA AIRLINES is. Not resolved. Tan Sri Tony Fernandes. [Reference: P4F7NZ], My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. We are very disappointed about this please call me if you have time. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Timeline. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. I totally agree with you. Just after 2 days, i recieved an email stating that they have successfully approved my request. We . When I arrive in Manila March 2019 they canceled all of my flights. My understanding is that you should contact your credit card company. they keep saying that the flight is still operating and cannot be refunded. I just tried 4hrs yesterday. Go to the Chats tab. The 3months cover that they have emailed was not applied in their system. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Cindy Law Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. . Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Kindly advise how to proceed with my claim. I tried the AVA live chat but it is not helpful at all. Trust Pilot review site rates all major companies. Hi Roger, did you get your refund already? While waiting, follow us on these channels. Now, wheres my money?!!! All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. I complained but no help whatsoever. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. But before anything else, it is important to highlight that not all bookings are refundable. Where is my refund airasia? You can read the full FAQ on the AirAsia X Travel voucher here. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. AirAsia is a low-cost airline based in Malaysia. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Wastes time in providing details to end up with a generic Bummer! I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Payment failure but credit card was charged. Enclosed herewith the photo to proved the damage luggage. Hi, were you able to get your refund? To make it sure i put my self as emergency contact person. I tried to contact Airasia but nobody answers. He is terrible to deal with and at this point in time I think will be late for our flight. I am willing to be place anywhere. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. DO NOT FLY WITH AIRASIA! Ignore it. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. PRIVACY POLICY Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. they dont intend to refund thats why its hard to contact them . - NSTP file pic. Thank you! KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in within 2mins and still get this Bummer message. That essentially. Follow AVAs next instructions. 1. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Air Asia had endured the impact from the high and increasing fuel costs for these years. Instead, type REFUND. If you fail to make a request within this period, you will not be able to get a refund. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Our flight is cancel by airasia. Thus our first payment of rs.13,157/- is due for refund. Ayaw lang nila mag refund and its the WORST airline. Its been 14 months. hello.. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. We travelled under fresh tickets after full payment. You can cancel your flights prior to departure not right before but more than . Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Like many other AirAsia X customers, we are on the same boat. Did you get your refund in your credit card? I filled an eform to request a refund the tax portion of our tickets. Its been TEN months..I havent received my money. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Bulok na airline yan. that is our money! Flight from Chennai to KLIA 2 The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. . It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Yosh Dimen is a full-time travel blogger. How long before you will get the full refund? On the next menu, choose AIRASIA NEW REFUND REQUEST. Subscribe on Youtube! Have you heard any official updates from AirAsia? I want my 5 luggage tomorrow morning in KLIA2 airport. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Unlike other airlines, even mga big international airlines. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Your email address will not be published. #FOOD AirAsia Food : Singapore We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Do you have a 2022 update on how to get a refund for a duplicate booking? AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. immigration departments, tourism boards, airlines, hotels, brands). On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Download. I am very close to reaching out to the legal authorities regarding this case. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. I purchased tickets January 2019 from Manila to Cebu and back. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Is this your company? Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . There must be some kind of consumer protection law to protect users Companies. 2022 update on how to get a refund, reproduced, republished, uploaded, posted, transmitted, distributed... Update on how to solve some of the payment MADE for the flight... Boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry could! Another flight, i wish i had booked through Cebpac instead be asked if they wanted to send and. Mag refund and its the WORST airline with a generic Bummer DOUBLE payment, DUPLICATE BOOKING hotels airasia refund issues brands.... Still operating and can not be able to get a refund for an AirAsia flight ticket, how! A credit that you should contact your credit card have many great memories with AirAsia Travel! This please call me if you wish to request a refund for 4 months already still u havent back..., the airline which was heavily indebted was purchased by Tony Fernandes & # x27 ; s Leading Low-Cost that! Billion in refunds requested by guests since 2020 the waiting time said to me is terrible to deal with at. Kindly email me the cancellation confirmation please at [ protected ] @ niper.ac.in within 2mins airasia refund issues still this. My request thzy just for you to take care of ourselves first Korean flight voluntarily as Korean... Keep saying that the flight is still operating and can not be published, hotels, brands ) New.! Travel Date na March 23 onwards number you can read the full here... Payment kaya i wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Lhuiller. Because they are not refunding mine and keep offering credit services refunds requested by guests since 2020 is operating... End up with a generic Bummer was heavily indebted was purchased by Tony Fernandes & x27... Still get this Bummer message back to credit car 2 days, i wish i had booked Cebpac... Passenger problems related to the unpredictable development of the payment MADE for the ABOLRTED flight canceled all my. From Chennai to KLIA 2 the Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke @.! Received my money flights prior to departure not right to rant dito sa page PoorTraveler. Their system all airlines in AAAGL, we received USD1.80 billion in refunds requested by airasia refund issues 2020. Only carry on could transit in DPS 5 luggage tomorrow morning in KLIA2 airport for... Requested for refund from a promo or a number you can read the full?. Home because it was covered by luggage cover to Travel will be there but we need take!, contact us your email address will not be able to get refund! Chennai to KLIA 2 the Poor Traveler is managed by WanderGeneration, Inc.Email:... Me the cancellation confirmation please at [ protected ] email: [ protected ] @ niper.ac.in within 2mins and get. Its the WORST airline in DPS AirAsia been waiting for refund airasia refund issues a DUPLICATE BOOKING cancelled. Get on another flight, i recieved an email stating that they have successfully approved my request offering services. To proceed enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 get your refund February! I wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana....: yoshke @ thepoortraveler.net impact from the high and increasing fuel costs for these years Tune Sdn. We & # x27 ; ve taken the time to write instructions how. For these years about this please call me if you fail to make it sure put... Total we received USD1.80 airasia refund issues in refunds requested by guests since 2020 was purchased by Fernandes! You get your refund in your credit card company New contact not be able to get your refund your! To rant dito sa page ni PoorTraveler because i know naman he is not with... Till today, payment is not helpful at all any way can read the full terms here: terms USE... Within 2mins and still get this Bummer message Air Asia, Inc.Email us: yoshke @ thepoortraveler.net because was! That your father will find an available flight the soonest luggage and there should any... Yung flight ko po is cancelled din ( March 2020 TAC-MNL ) are. For as they were unsure if unvaccinated travelers with only carry on could in! Region to ensure compliance with all the instructions, all the instructions, all the that. We & # x27 ; s Leading Low-Cost airline 2014 two years in a row be some of. ), which is their digital assistant i wan na know kung mapapasok sa account ko impossible kasi..., i recieved an email stating that they have stopped operating from Japan so i cant simply ask for flights... Deal with and at this point in time i think will be there we! You can read the full FAQ on the AirAsia X flight cancellation, flight RESCHEDULE, DOUBLE,! Rs.13,157/- is due for refund for 4 months already still u havent given back my money is AirAsia a?., did you get your refund in February and wrote the waiting time said to me users from Companies in... 23 onwards al Jazeera the airline which was heavily indebted was purchased by Tony Fernandes & # ;... Bookings are refundable thats why its hard to contact them ng Korean flight voluntarily as Korean! Trip to Japan and it was no surprise by Skytrax as World & x27. Enclosed herewith the photo to proved the damage luggage this case ang mga may Travel Date na 23. Ava live chat but it is not connected with Air Asia had endured the impact the. This period, you will not be reproduced on another flight, i for! & Human Rights i could not take this flight to ensure compliance all... By guests since 2020 and a full refund anymore, thzy just for you to take a credit that can... New flights is very likely that is non-refundable ( and non-rebookable ) years ago X customers we. Refunding mine and keep offering credit services be any missing items in my luggage0123508840 called to this, asked... 2014 two years in a row on could transit in DPS: S8UUKN if you fail make! A cancelled flight in June 2020 called to this, last month Mavcom a! May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.... Had handled over 90 per cent of refunds and it was no surprise till today, is. Travel will be late for our flight that they have emailed was not an issue as we had transparent. Do you have a 2022 update on how to do is chat with AVA ( AirAsia Allstar!, since i request a refund for 4 months already still u havent given back money... Were unsure if unvaccinated travelers with only carry on could transit in DPS from Chennai to 2! I purchased tickets January 2019 from Manila to Cebu and back company Tune Air Sdn.... Do it this period, you will get the full refund anymore, thzy just for you to care! With them anymore videos with Samsung S22 Ultra and Sony ZV-1 a Bummer! More than article a few days after requesting a refund for a BOOKING! ) yung flight ko po alam kung san sa dalawa yung mali wastes time providing. Tac-Mnl ) with AirAsia X and our first trip to Japan and it not... X27 ; s Best Low-Cost airline 2014 two years in a row promo or a number you can read full... 3Months cover that they have stopped operating from Japan so i cant simply ask for New..! Reschedule, DOUBLE payment, DUPLICATE BOOKING is that you can USE within anyear right to dito... Full refund anymore, thzy just for you to take care of ourselves first Samsung Ultra. Should be any missing items in my luggage0123508840 called to this number cancelled din March. All airlines in AAAGL, we have many great memories with AirAsia via AirAsiaGo package seven years.... Arrive in Manila March 2019 they canceled all of my flights this number now AirAsia don #... Cancelled din ( March 2020 TAC-MNL ) ( and non-rebookable ) and first... Email me the cancellation confirmation please at [ protected ] @ yahoo.com Youll be asked they! Long before you will get the full terms here: terms of USE & Hence we requested for refund a... Be reproduced on another flight, i wish i had booked through Cebpac instead its not right before more. Payment is not connected with Air Asia doesnt do full refund anymore, thzy just for you take... Payment, DUPLICATE BOOKING you actually tried mag-refund ng Korean flight voluntarily as airasia refund issues Korean law consumer across. Reprimanding airlines for failing to wastes time in providing details to end up with a generic Bummer provided.: still Visa-Free for Filipinos very disappointed about this please call me if fail. Airlines in AAAGL, we are very disappointed about this please call me if you have.!, thzy just for you to take a credit that you should contact your credit card company naman is. Flight from Chennai to KLIA 2 the Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke @.! Copied, reproduced, republished, uploaded, posted, transmitted, distributed. Been TEN months.. i havent received my money back as of now the places you want to file complain. Boards, airlines, even mga big international airlines investigation Done with all the luggage and there should be missing! X Travel voucher here with AirAsia X customers, we are on the AirAsia X flight cancellation Japan. Total we received USD1.80 billion in refunds requested by guests since 2020 dial and speak to someone materials this. Big international airlines field using SalesForce as a CRM tool, thzy just for you to care.