So the next step was selecting the materials. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Click below to learn more about each type. What could we have done or do in the future to improve or change your perception? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. So, when youre ready to take the plunge, well be here. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. I do not have a customer by this name, address or phone number. The disorganization and lack of accountability is mind blowing. and last updated 2:14 PM, Jan 30, 2017. Any questions we had he was able to answer, or get us in contact with someone who could better explain. this customer is never satisfied. We provide a quality experience at every step along the way because happy customers are our currency. "They were excited about the whole design and everything," said Kasey. The pool was to be complete April 2022. I have sent emails text messages and phone calls. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. No one will call me. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Fast and easy online application. There has been little progress the last three weeks. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Our content is intended to be used for general information purposes only. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Well guide you through the process. Premier Pools and Spas have over 25 years of pool-building expertise. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Cloudflare is currently unable to resolve your requested domain. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Be the first one to find this review helpful. We've reconnected with Premier this year, and I gotta admit. "So I put a picture [of a pool] on my computer," said Michael. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. See details. Building a pool can add value to your home. I am out $80,000.00 and the pool is not complete and cannot be used. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Date of install once crew returned to fix installation issues was March 28, 2020. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. How do you feel this experience could have been different? We seek the pool. Request a FREE quote HERE or call us at (855) 212-2210. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. What exactly is a shipping container pool? On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. We do not do remodels or concrete, just new pool builds. Its been the worst experience that I have ever had with a company. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. That resulted in no one showing up for SIX WEEKS!!! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. That's a lot of pools and spas under our belt! I mean unless you want to work with an unprofessional company. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. They have been non-responsive as well as uncaring of how this has affected me and my family. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. March 28, 2018 / 10:00 PM By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Since 1999, Pearland Pools has been making dreams come true. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Who knows! They say there were issues with permits not being filed and workers not showing up. Then it sat for three weeks with the rebar exposed and it rusted. My husband and I signed a contract in October 2021. Request a FREE quote HERE or call us at (855) 212-2210. Experience: Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. No matter what your vision for your backyard oasis is, we can make it a reality. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Rates may vary based on location, credit score, and loan amount. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Then the team will create a comprehensive design that is uniquely you. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Click HERE to watch our new show Passion For Splashin! Also own Pinnacle Pools and Spas in Dallas Texas. And then day 3 nothing! From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! It was a disaster! A link has directed you to this review. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. "[He said] it says you can't post reviews. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Unsubscribe at any time. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Back Most Popular Projects. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. No one showed up and no contact from PPAS since then. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. I'm very happy now! Enjoy reading our tips and recommendations. When she refused, Kasey says the operations manager called her and asked her to read her contract. Thanks to the 99% who are enjoying their pools. For more information about reviews on ConsumerAffairs.com please visit our No one has shown ** in months. Premier Pools and Spas have over 25 years of pool-building expertise. We were told that it will be fine. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Just finish! Mustard algae, also, What is pool coping? You do not have access to www.poolspanews.com. Extras: Premier Pools and Spas offers plenty. The company specializes in luxury pools and custom-designed pools. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Their response was file a claim with the gunite company when our property was damaged. All they say is he refused to install it which is not the case. Submitting a response indicates a willingness to work with customers to make things right. The equipment finally arrived 8 days after the pool was filled. Services Offered by Premier Pools & Spas. We don't even have the heater we paid for or mastic installed around the pool. Each franchise is independently owned and operated. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. / CBS Texas. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. I initially knew this would be a disaster . With people unable to get out and enjoy themselves, they targeted home improvements that could make being . I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. 10/05/2021 Premier still has not called Jandy. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. April 8, ******* called to schedule them Friday April 9 or Monday April 12. First published on March 28, 2018 / 10:00 PM. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. The site owner may have set restrictions that prevent you from accessing the site. Weve transformed simple backyards, into private paradises. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. They started at 3:30 and ended at 8:30 pm. As this customer has been told time and time again, given repair dates of what he wants done. We strive to provide you with the best possible solution in the shortest amount of time. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. 85% of emp I'm sitting here September 2022 and my pool is still not done. A Premier Pools and Spas expert is available to answer your questions. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Click HERE to watch our new show Passion For Splashin! Click HERE to watch our new show Passion For Splashin! About. Looking for pool financing? 5. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Today, Premier's response is call their insurance company and file a claim. Our roof is in need or replacing. Once you gave us the go ahead, we began immediately. My pool was not set to the correct elevation of my existing patio or yard. Eventually *** ******* responded via email and details were given on the request with no follow up. I have a huge crater in my backyard. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Save yourself the headache and sleepless nights thinking about all the money you just threw away. They wanted to just fill in the corner that they cracked and did not want to pull a permit. A pool build is a very stressful situation to begin with. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." We've transformed simple backyards, into private paradises. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. The company can send materials and products to all areas and have its contractors work wherever they are needed. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. We only build gunite (concrete pools). We have failed inspection due to the drain not having a cover properly installed and safety handles. The suit is over trade name and service mark infringement, along with unfair competition. 11250 Pyrites Way Rancho Cordova, CA 95670. The Gunite is so thin on the pole. Currently on May 30, 2022 we finally got plaster. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Like why? The company is asking me for more money due to drainage. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Get browser notifications for breaking news, live events, and exclusive reporting. Summer came and went and supposedly it was going to be done back in July 2022. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. There were delays to get us into engineering. Gunite, Fiberglass, Vinyl: Whats The Difference. Click HERE to watch our new show Passion For Splashin! We signed with Premier Pools and Spas of South Florida in June of 2020. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Your call will always be answered by a live, knowledgeable . But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Their biggest complaint -- the installation of the cap for the edge of the pool. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. When can I expect them to be done? We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. ", Kasey said the company repeatedly asked them to take down the review. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered We were beyond excited, especially when they showed up 2 days in a row!! I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. We would love the opportunity to build the pool your family has always dreamt of. Both of these items have been scheduled. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Companies that violate the law can face fines. Extras: The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. WE BRING FAMILY & FRIENDS TOGETHER! When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Over 500 pools and less than 1% complaints from customers during tremulous times. Building a pool can add value to your home. But after paying almost $80,000, the Corcorans say they. At this point I would like my pool fixed! the last one is being repaired. ****No Response At all**** This is ONE example. International Association of Better Business Bureaus. Want to talk to us about your new pool, remodel, or other projects? Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. No updates, no returned calls, nothing. *** and **** dismissed this and did not get the drain field inspected for damge. We spoke with seven customers who . For Your own sanity go with another company. Fast and easy online application. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. How do I know I can trust these reviews about Premier Pools and Spas? Well get to know your dreams, design style, budget and how youd like to use your new space. Start a Project View Popular Projects. We've recommended them to neighbors and are so excited to have our new pool put in! Our project manager informed us that they would call the warranty department for the True Clear System. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The company specializes in luxury pools and custom-designed pools. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. He was my main contact throughout the entire process. Decided to cancel it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Gunite, Fiberglass, Vinyl: Whats The Difference? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Hello do you only do concrete or do you also do fiberglass? From PPAS since then because they do not do remodels or concrete, just new builds! And growing, it & # x27 ; ve transformed simple backyards, into private paradises huge. First one to find a local, reputable contractor - stay away from any Premier Pools would shut the and. 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