Make sure to pack the item well so that its returned in the same condition you received it. Please be sure to keep all of your returns through Mercari. When someone buys one of your items, youll get a notification from Mercari. Sellers should be booted if they ignore too many offers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The main problem for the reviewers are fees and customer service. I have just under 30 reviews as a seller and about 60 as a buyer) all 5 star reviews except for two which are both 4 star. (Im not allowed to have garage sales where I live so selling on Mercari has been great). Weve spent quite some time studying the platform and reading user testimonies to find the answer. Until then, the money is in escrow. Mercari charges a 10% fee for each sale. If you use Mercari prepaid labels, it emails you the label as soon as the order is placed. Absolutely horrible in every regard. The IRS $600.00 threshold went into effect for 2023 ONLY if you sell $600.00 or more. Address Switching. Over there, the low consumer rating of 1.37 stars from 1,768 reviews points to general dissatisfaction. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Had a terrible experience! Sellers don't disclose things like stains, smoke smells, etc. Moreover, youll have to pay a withdrawal fee of $2 if you use Instant Pay or if your direct deposit amount is less than $10. Whats a common sticking point? buyers can autorate if they want with no consequence but not sellers. if (document.context) document.write ("&context=" + escape(document.context)); if (!document.MAX_used) document.MAX_used = ','; For orders using a Mercari prepaid label, the cost of return is covered. PoshMark charges up to 20% per item sold, and around $7.00 is added to the buyers purchase. As for how it works for sellers, there are three main steps involved. Don't sell in mercari!!!!! You can check out their privacy policy page if youre curious. Its great that you dont need a desktop or any other device to do business in Mercari. Btw, this ship method was clearly listed in the details when she bought it. (Full inbox? Ifeel you. Follow me on YouTube if that's easier). When your item is purchased, youll be sent an electronic packing and shipping label. I had issue after issue with my cards being declined. ', Press J to jump to the feed. because if you rate the seller even with a bad rating. If they examine it and realize that its not advertised, they will want to return the item, which is going to be your responsibility. Scamming Customer Service. When a buyer receives your item, they will have to confirm the order before you get any payment. Its a good idea to take a few pictures beforehand, keeping in mind the photography tips for selling products online. This cookie is set by GDPR Cookie Consent plugin. Trying to be diplomatic I tell her I agree that FedEx does take longer, but that the price is often better (if over 1 lb), so it's a trade off. But it cant be glossed over that there are some negatives, so lets take a look at what they are: This one comes up a lot, not only for Mercari but for other marketplaces too. Nor can you sell weapons, firearms, alcohol, drugs (legal or not), animals, and things of that nature. document.write ("?zoneid=2"); When I reported the problem they couldnt offer me a refund or exchange for another item because it had already said completed the seller didnt even help either. If you want to know how to make money, and a lot of it on Mercari, then you need to know what sells best on the app. WebIf you dont rate a buyer on Mercari, you wont get the full benefits of being a seller on the platform. If the item doesnt get to the buyer by any chance, you will have the proof that you sent it. that's honestly bullshit like im sure you were a good person but why can't a seller do that but a buyer can? Sent pictures and asked for a refund, I did not had the box anymore, I threw it away after opening it. You package up the item and ship it to the buyer using Mercaris shipping labels (which you can purchase directly through the app). The platform has various buyer protection measures in place to ensure that you won't fall prey to scams. A cheap reproduction of an item is an illegal practice. When you complete all this, the final step is to go on the Order Status page and tick Ive shipped it to let the buyer know that their order is on the way. Too few? The overall Mercari experience gets a straight A+ from the Better Business Bureau and an almost incredible 4-star rating on Trustpilot. ", Mercari sent the following notification to users about the new shipping rates (you can find an explanation of how shipping works on, The Twitter user Stephenie went on to explain in their Twitter thread that a book they had just purchased on Mercari for $9 would have cost $14 in shipping if they had waited until next week after the new rates take effect. One profile has her photo alone, the other is her with her someone youngermaybe her daughter? Sometimes, sellers will even upload photos they pulled from the web. I won't be shopping on Mercari again. Every eCommerce platform has its fair share of scams, and Mercari is no exception. Well also share this with the seller. Medicare doesnt release payments to sellers unless the buyer confirms that they received the item and is satisfied with it. The trouble with Mercari is sometimes youll get an item that is not as advertised. I received them and they were a women's 4A (extremely narrow). Despite taking photos they still didn't credit me a return. Heres a reward in the form of a 10% discount code on your first month ofCrosslist (add during check-out). Some of the major benefits sellers rave about include: Sellers repeatedly praise Mercari for having the simplest listing process compared to similar reseller sites. While eBay is available worldwide, Mercari is only for the US and Japanese audiences. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Its generally simpler to list products on Mercari than on Poshmark. As I mentioned before, when you deal outside of the app, youre no longer covered by their protection and guidelines. One sent me the wrong item then cursed me that she did not send it to me. Buyers get a 10-day return policy, provided that they report the problem to Mercaris customer service within the first three days after receiving the item. Get Sh*t Done: 10 Best Productivity Hacks, How To Make 100 Dollars A Day: 15+ Best Ideas, YouTube Equipment For Beginners: Start Your YouTube Journey. I've had four orders screwed up in just the last three weeks and it looks like people selling stuff on there are working for Mercari and ripping people off. According to the Better Business Bureau, Mercari has a physical location at: Mercari has been accredited since 10/3/2014 and has an A+ rating with 220 employees. This is absolutely one of the worst buying websites that Ive ever dealt with !! Analytical cookies are used to understand how visitors interact with the website. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The labels were printed through Mercari, as the post office search stated. Why should you be concerned if there are too many good reviews on an item? More info in myprivacy policy. Hes addicted to growing new business ideas and any food that includes chocolate and peanut butter. The final step involves rating the seller and the item. If youre interested in earning money with Mercari, heres what other sellers are saying about it: Mercaris average score on TrustPilot is 3.3, based on reviews from 18,000+ users. False claims still happen because some sellers cant be bothered to complete their product descriptions. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Three days after liking the product, the seller sent us a message and offered to sell it for a lower price. document.write ("&loc=" + escape(window.location)); Buyers come to Mercari for bargain deals and niche items; sellers stay for quick sales and low fees. Mercari also runs promotions, discounts, and coupons, so keep an eye on them. You have to know this stuff to make an informed decision. There are several ways Mercari protects sellers. The buyer has 3 days after delivery to confirm the item is as described and submit a rating. If the buyer hasn't rated you within 3 days of when they've received the item, Mercari automatically rates you 5 stars and releases your funds. For Instant Pay transfers, Mercari charges a $2.00 fee. If Mercari is a 100% legitimate online marketplace. Please dont rate the seller before your order is As for payments, the seller will only get the funds once the buyer confirms the order and rates the seller. This will ensure accurate shipping calculations during the transaction. How does it compare to other marketplaces such as Poshmark? Sellers can ghost you or be unresponsive. Read on to find out if Mercari is worth your while. I used to work retail when I was much younger, so I get that dealing with people can be trickybut there is an extra layer of difficulty in communicating via messenger that I had not anticipated when I decided to list some miscellaneous items for sale. I wanted to close the transaction, so I contacted Mercari and they closed it for me. Give me eBay any day. However, when it comes to fees, PoshMark charges higher fees. You can contact the seller to review your shipping and payment options and create It would help if you used strong passwords not only on Mercari but everywhere else. There is never an absolute winner when comparing these marketplaces. My hats off to you pro sellers. I ended up rating her after all. Things that you no longer need can be extremely useful to someone else. I posted some items for sale. ), which eats into your profits. Readers like you help support MUO. This means it will continue to be a top online marketplace to make money on the side, potentially turning it into full-time income if you decide to use the site to sell items regularly. However, this can be avoided by cashing out weekly or monthly rather than instantly. These are a handful of reasons why Mercari is the better choice. Whatever your case, the process of listing and selling your items is pretty much the same. Resist the temptation to complete the purchase outside the platform. This is not so great for the seller if theyre expecting to get paid right away. There are more than 350K new listings on Mercari every day. The seller pays a payment processing fee of 2.9% of the item price in addition to a $0.30 charge levied on each item. Then check out our Poshmark vs Mercari comparison article that goes into the nitty-gritty of these two marketplaces! Calculate your own profit and margin using our Mercari fee calculator. On Mercari, you can set up a niche shop and get comfortable in categories with virtually no competition. Verification can help ensure real people write reviews about real companies. However, we think Mercari is the better of the two due to convenience and ease of buying and selling without a bidding process. I really like this aspect of Mercari because if your item does not sell, you dont owe anything. If you locate any counterfeit items, be sure to report this suspicious activity immediately. As a buyer, you can also negotiate prices and make lower offers. Also, there is a $2 fee if you want to receive a $10 or less direct deposit payment. Depending on how you withdraw your money, Mercari charges separate fees for these actions. In our opinion, Mercari is better. The feature helps you sell unwanted items faster by using an algorithm to make your prices more competitive. However, there is a 10% minimum fee attached to the sale of an item that is charged to the seller. Go on the product page and the sellers profile. We do so with the added convenience of not requiring you to sign up for a separate processing account. Besides this, if you offer free shipping to buyers, the shipping fee will be deducted from your account. Like eBay or Craigslist, sellers dont always disclose all the information about their selling products. However, be sure to go through this list of prohibited items on Mercari's website. If youre looking for lower fees and low-maintenance listings, then its worth it to sell on Mercari. They need shut down and investigated. How much stuff can you bring on deployment? To receive payment, you need to link your bank account or debit card to the Mercari platform. Whether its extra cash youre after, or you want to earn a fair amount, the app gives you both opportunities. However, the best items that seem to sell quickly appear to be electronics, clothing for babies and women, and handmade products. Mercari doesnt forget about the guys. One seller deleted all her items in my cart and blocked mewho knows why? You could offer free shipping for limited periods or set your shipping rate for the buyer to cover. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Mercari sucks. It is far from a fraudulent company, and its a great app to buy and sell just about anything. You've probably heard of Mercari either online or through a friend. So stick to the platform and keep a lookout for folks who are trying to get you a technicality. Mercari offers you a way to make money fast. A year later, in 2014, the Mercari company opened an office in San Francisco, California, to facilitate a push into the United States market. It doesnt matter what you want to sell; the chances are you can sell it on Mercari. Some popular counterfeit items are: There are many others that may be found on Mercari. You can sell just about anything on the app. Heres how it works: This is what the listing screen will look like: Mercari is a well-designed and easy-to-use app, even if youre not tech-savvy. Lets see how the two compare. Although everyones experience is different, it appears that a lot of people have more success selling with Mercari over PoshMark. On eBay, you must pay a fee to promote an item. Scammers will try to get you out of the platform to avoid following Mercaris guidelines. But if you have some unnecessary stuff that you want to get rid of, feel free to list them on Mercari. You dont want the package to be delivered to the wrong person. I understand why you question the safety of Mercari despite its obvious popularity. Check out our Packing guidelines for packaging tips. Unlike Poshmark, Mercari sells more than just fashion accessories. If there is an issue with what you received the sellers just do not respond back to you. Is it Worth It to Sell on Mercari? Related Reading: Check out these Legit Money Making Apps. I will never use Mercari again. This seemed super shady to me that she would play dumb about the shipping guidelines. She replies "Oh Well" and that ended the conversation. It's killing the resale business. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The seller sets the delivery fees. Its a common practice of certain sellers to make fake reviews themselves. Though there isnt live chat support, Mercaris customer service is also available on their social media pages. If you find suspiciously low prices, its a scam. We live in a doorman building with very reliable doormen who say nothing was delivered. Later the same day she receives item and quickly rates me. I dont know about you, but I feel like a drug dealer meeting people on a corner hoping they dont jump me and take all my money. We'll look at the second-hand platform for both buyers and sellers. Keep in mind that sellers will want to present their goods in the best light, so do some investigative work. A friend of mine introduced me to Mercari, and I received a 10 dollar credit for my first purchase. My first purchase was a cancellation due to no connection with seller nor did he ship it. Using Mercari as a seller is straightforward. Compared to eBay, Mercari is the underdog. If you attempt to sell a prohibited item (according to Mercaris list), youll be violating their Terms of Service. Yes. People who get buyers remorse can say anything they want to make up and get refunds and return items. This is why I now video tape everything I Was pretty diplomatic while rating, but in a way that will also tip off to other sellers that the buyer can be difficult. Some sellers are unhappy with the 10% commission fee on each sale; however, the platform has to make money somehow. To safeguard sellers' interest, Mercari offers up to $200 protection on items lost or damaged during shipment (except for the ones that are shipped by you). Luckily, Mercari provides a hassle-free way of buying and selling secondhand items. Other methods to contact Mercari customer service is: Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. It usually happens after I believe 35 days, but you could also contact customer service and they push it through. Its frustrating that we dont get Its available as a mobile application too, which has been downloaded 50 million times in the US alone. Remember, you will not receive payment until after the buyer has rated you and the item. Mercari sucks! You can get a full refund within three days of receiving (and before rating the seller) any item if its damaged, not as described, or incorrect/missing. Brooks is an Entrepreneur, Sponge, Father, Husband, & Follower of the Golden Rule. Sell Items If you want to make some extra cash selling your own stuff, this is the best way to do it. Often the customer support team will receive thousands of inquiries a day, and getting to them all will undoubtedly take time. Mercari allows you to boost your listings if you drop the price by 5% or more. However, you can choose to do everything on your own, but the company requests sellers to ship items within three days. Counterfeit items are items that are cheap knock-offs passed as genuine legitimate items. The Mercari Return Policy requires buyers to rate sellers, which helps build a healthy eCommerce environment. Press question mark to learn the rest of the keyboard shortcuts. And if you tried to give the seller 3 days to make it right. Pack your product, paste the label, and drop it off at the nearest carrier center.