Assessments will now either be paper based or telephone. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Crescenzo Pinto The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Hopefully you will be "lucky" Others had no strong preference. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). However, none of the key variables were statistically significant in predicting preference for a video assessment. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. Tell us how often this happens and how it affects you. a friend of mine has been on pip for 2 years. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Its based on the results of over 250 responses to our readers survey which is still open. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Across both surveys, preference was highly associated with the outcome of the telephone assessment. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. 30 September 2020 at 8:04AM in Disability money matters. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Try not to just yes or no to the questions. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Almost two thirds (63 per cent) said that they had used video calls at least once. Unweighted base: only claimants who are comfortable with video assessments (n=492). Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). your mental health condition makes using a bus or train difficult. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Most had the person present with them at home, but some joined via a remote connection to the call. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Bea Taylor Make a list of points you would like to make during your assessment and take this with you. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. How do I manage my money if I have to go into hospital? In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). No two people are affected in the same way but let us look at some of the The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Having a mental health problem can be expensive. 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