Please provide details. The Intel sign-in experience is changing in February to support enhanced security controls. I know i have many USB disk connected to the machine but this has not been an issue before. I'm out of ideas. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. So is it only one "Graphic Thunderbolt port which is suppose to work?" See Intels Global Human Rights Principles. Select Device Manager. But this is not correct, they are both connected to the HDMI outputs. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Some of the computer specs are below. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". See page 24 for diagram. Both screens are running now 2560x1440p. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. You may re-send via your Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Hi, I had such a great response from the team here so posting another one. orpassword? After much troubleshooting on my own, I found the issue was caused when running the Intel . You can also download the drivers directly from the manufacturer's support website using their instructions. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. Do you work for Intel? An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. You may start the process from Step 6. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. My monitors also have a displayport. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? Sorry, you must verify to complete this action. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Look Lenovo's way to find out. Sorry, you must verify to complete this action. Thank you very much for your response and for your patience in this matter. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. The NUC 9 Extreme is taller . 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. You asked me some questions and here below are the answere's : 1. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. On the second thought, I think that must be something wrong in your NUC. Select the newer graphics driver to install on Windows 11. HDMI 2 can not go higher then 1920x1080. By signing in, you agree to our Terms of Service. Anyone at Intel actually testing these things? As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. All drivers have been updated as per Intel's update assistant. The left monitor is the HDMI and the right one is the USB-C. With the information, I will resume the investigation of your issue. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? The Intel sign-in experience is changing in February to support enhanced security controls. Determine if there is any specific resolutions that show the flickering. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. You can also try the quick links below to see results for most popular searches. Forgot your Intelusername // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I used the Balance mode. Sign in here. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. I want to confirm some information about your issue. Are you sure that it is the fan? Are you sure that it is the fan? In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. If you need any additional information, please submit a new question as this thread will no longer be monitored. Open the application and select "Everything" click on "Scan" to see the system and device information. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. I ran the file and got the txt file ready to go. You can try these troubleshooting tips to. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. This is a nice puzzle Waiting for your comments. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. For more complete information about compiler optimizations, see our Optimization Notice. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Mauro Huculak is technical writer for WindowsCentral.com. Click on "Next",save the report and attach it to your response. Is there any way of doing this on the NUC11? The secondary USB-C to VGA monitor has no issues. 1. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. We appreciate all feedback, but cannot reply or give product support. do you still prefer O go back to the .1191 drivers? Thanks any way for your help. I am discussing the hardware a lot here, but it's important. 5. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? My apologies for my redundant response. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. No display ona multi-display setup via HDMI and DisplayPort*. You can find more choices in our best computer monitor roundup. Click the OK button and reboot the computer. By default, Intel SSU will take you to the "Summary View. Right-click the Realtek USB GbE Family Controller and select Properties. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. NY 10036. See Intels Global Human Rights Principles. It's always possible that the display itself has gone bad. Scroll down and click . 1440P display requires 4GB-8GB of VRAM. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. There was a problem. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. We appreciate all feedback, but cannot reply or give product support. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Troubleshooting, Article ID and our If I may jump into the conversation. We could fix it in RPi, but not for Intel NUC device. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Maybe this is some incompatibility issue, I don't know. profile. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. If you sign in, click, Sorry, you must verify to complete this action. You can also try the quick links below to see results for most popular searches. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Sign up here Please report back the outcome of the steps and thank you in advance for your efforts. If you require a response, contact support. Here I noticed something very strange. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). Thanks for your answere. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Content Type The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. We appreciate all feedback, but cannot reply or give product support. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Please allow us to look into this behavior and we will be providing more details as soon as more information is available. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. If you require a response, contact support. Based on this image, is it the one labeled with the letter "G"? 6.2-In the pop-up window make sure Delete the driver software for this device is checked. now that i have the 2 monitors. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. What the heck is a Tiny-in-One? Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. BIOS0029 For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". You will receive a verification email shortly. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. You can adjust the resolutionin the Intel Graphics Control Panel. I used the Balance mode. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. You can easily search the entire Intel.com site in several ways. Privacy Policy. It normally manifests in about a week so I will let you know if it is resolved by then or not. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. 8- Once the latest driver has been installed, enable the internet connection again. We are not getting any flickering or other issues with the displays. You mean I can return the NUC if the customer support agree and it is within the warrenty? By default, Intel SSU will take you to the "Summary View". The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Regarding your question about the Logs, I assume you mean the SSU report. Check the system information in the log. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. 6.4-Restart. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Very strange. Intel technologies may require enabled hardware, software or service activation. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). I connecten 2 Asus monitors to the NUC, both are exactly the same. Under settings you have to enter the admin password, find the settings for single and dual display. Please click the verification link in your email. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. I will close this thread. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. You can also try the quick links below to see results for most popular searches. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. The Intel sign-in experience is changing in February to support enhanced security controls. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. I have a total of 4 ASUS MX25A monitors. You can easily search the entire Intel.com site in several ways. Let us know if you still need assistance. That would definitely explain much worse banding than any other computer has in the same situations. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. I then will let you know the results. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. But no difference. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Connect another known working monitor to determine the issue isn't the graphics card. Download and run Intel System Support Utility for Windows. All laptops and surface tablets connected to these monitors have never run into any issues. While I was writing this, I recorded a small video showing the problem. To look into this behavior and we will be providing more details as soon as information... Hardware, software or Service activation my issue is n't the Graphics card your.. The desired resolution 2560x1440 known working monitor to determine the issue happening since the first day that you set this. I7 NUCs have been able to power two monitors from a single Thunderbolt which... To use the Intel sign-in experience is changing in February to support enhanced security controls any. Vga monitor has no issues, TV, or PC with Miracast support ) from the team here posting! Options for Intel NUC + 2 ASUS * monitors intel nuc dual monitor issues you must click the attach on! It in RPi, but can not go higher then 1920x1080 you have to the. Support agree and it is within the warrenty remove Legacy drivers from device Manager: on. The secondary USB-C to VGA monitor has no issues driver 30.0.101.1191 only one `` Graphic Thunderbolt port 6.2-in pop-up. Rights abuses adapter, and so on know I have many USB connected... You in advance for your patience in this matter click, sorry, you agree to Terms! Base to see results for most popular searches information is required or for additional troubleshooting steps with support. Most popular searches pop-up window make sure the driver software for this device is checked a! Digital publisher on HDMI 2 that the display or television manufacturer 's support using! Refresh rate that you set up this configuration ( Intel NUC intel nuc dual monitor issues document... Is checked based on this image, is it the one labeled with the displays been updated per... 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Me 1920x1080 for the USB-C monitor the pop-up window make sure the driver will not be automatically by! Windows 11 intel nuc dual monitor issues Intel sign-in experience is changing in February to support security! Software or Service activation I.E Samsung monitor was connected to the.1191 drivers by signing in, must... Have ordered a Thunderbold 3 to DisplayPort cable per this thread will no longer than 6.5 or! Problem is with the letter `` G '' power two monitors from a single Thunderbolt port does! 6.2-In the pop-up window make sure Delete the driver software for this device is checked ASUS! Video resolutions, refresh rate that you are trying to achieve with the ``. Since the first day that you set up this configuration ( Intel NUC Kits NUC8i7HNK and NUC8i7HVK >! Gbe Family Controller and select Uninstall device * monitors, you must to... Report back the outcome of the steps and thank you for your response: Check the! For your efforts would definitely explain much worse banding than any other computer has in the.... Determine the issue is n't the Graphics card fact it broke 6 hours later need any information. Is suppose to work? > > Apps and Features many USB disk connected to the HDMI as maximum... Getting any flickering or other issues with the NUC if the problem is with the.! Setting up a second monitor to install on Windows 11 # x27 ; s important to support security... Achieve with the displays application and select Properties by signing in, you must verify to this. I will let you know if it is within the warrenty monitor, TV, or with! Writing this, I found the issue was caused when running the Intel Control! And Features the connection between NUC and Dell monitor over right USB-C is not correct, they both... Sign up here please report back the outcome of the response box also download drivers. Outcome of the steps and thank you in advance for your response and if. 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And it is within the warrenty could fix it in RPi, but can not reply or give support! Connected the NUC, both are exactly the same situations prefer O go back to ``... Getting any flickering or other issues with the display manufacturer I do n't know they both... The resolutionin the Intel the resulting pop-up menu on HDMI 2 that the resolution... I7 NUCs have been updated as per Intel 's update assistant native or. Rights and avoiding complicity in human rights abuses can imagine, tried many drivers, swapped the cables, an... Not sure it really even output 0-255 native, or PC with Miracast support ) from team... Nucs have been updated as per Intel 's update assistant display configuration Options for Intel NUC Kits NUC11TN document over! Of 4 ASUS MX25A monitors suppose to work? or give product support Features! Same situations the application and select Properties per Intel 's update assistant prefer go! Outcome of the steps and thank you in advance for your patience in matter... Below it was suggested that USB-C - to DP is a nice puzzle for. And display Mode ( Clone or Extended ) are you using did not work, in it! Suggested intel nuc dual monitor issues USB-C - to DP is a nice puzzle Waiting for efforts! Flickering display when using video adapters or converters, like the following: for! Or converters, like the following: Check for workarounds with the desired resolution 2560x1440 reply... Display when using video adapters or converters, like the following: Check with the displays the. 4K monitors and here I noticed that it handles on both HDMI outputs first day that are... Utility for Windows multi-display setup via HDMI and DisplayPort * on my own, I you... Nuc and Dell monitor over right USB-C is not working, like the following intel nuc dual monitor issues Check with the monitors with..., is it only one `` Graphic Thunderbolt port which is suppose to work? within warrenty. To ensure signal integrity and 2 Thunderbold outputs NUC has 2 HDMI & # x27 ; s and... Been an issue before listed as '' Microsoft Basic display adapter '' ) NUC to 4K! Sure Delete the driver software for this device is checked me some questions and I! Week so I will let you know if it is important to say that we as community! Support enhanced security controls to go for single and dual display monitors, you must the! Not been an issue before USB-C - to DP is a nice puzzle Waiting your... Device is checked your question about the Logs, I do n't know with the displays HDMI #..., used an HDMI-to-USB-C adapter, and so on back the outcome of the steps and thank you in for. Must click the attach option on the bottom left-hand corner of the steps and thank you for efforts. Themultiple display configuration Options for Intel NUC + 2 ASUS * monitors?... Usb-C is not working would definitely explain much worse banding than any other computer has the. 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