Refund requests are not accepted after showtime. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Present the barcode on your phone to the usher at the theatre for admission. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? The theatre employee can access your order by phone number, ticket ID or confirmation number. Your Crown Club digital card is now the same thing as your Subscription Pass. A military discount is available at the box office and ID must be presented at the time of ticket purchase. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). What time does the theatre location open? Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. Replacing your device multiple times may result in interruption or cancellation of your Subscription. The Regal Crown Club FAQ's can be found here. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. If you make admission ticket reservations via the App, Regal will charge you convenience fees. Please see the Subscription Rules for more information about cancellation. Why do I need to provide Regal with a photo of myself? For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. The latest review Unlimited subscription was posted on Feb 13, 2023. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Can I see showtimes for different dates and locations? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. You can! (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Most of the time, they are playing kids movies or some unfunny chick flick. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Please see Regals standard booking rules for more information (see Refund Policy). He called his wife in to come and help him and she quickly completed my . For questions about gift cards check out or Gift Card FAQ. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. Choose a Movie. Does my theatre offer a student discount? No human ever answers the phone and calls are not returned. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Yes, the tickets will show up on the person's device who booked the tickets. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? Your Subscription Pass is digital only and located in the App. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Can I upgrade my Subscription plan to a more expensive plan? (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Click Apply. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. What should I do? Do I have to pay any fees other than the monthly or pre-paid Subscription fee? View recurring transaction details for previous monthly payments. How do you get more information about a rating? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Security issues have become a daily part of our lives in America. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. Does my theatre have a military discount? Overview of Regal Cinemas complaint handling. Am I eligible for the Subscription Program? No. Reservations may be made via the App. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. For extenuating circumstances, please consult theatre management. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Regal may cancel your Subscription for convenience at any time by notice to you. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. No. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Regal Cinemas - San Ramon. No. (844) 462-7342. We asked for a restart but that didn't happen. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. Contact our company and get a service today! Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. Review Movie Club Credit Activity. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. It depends on what Subscription plan you have and when and how your Subscription was cancelled. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. For extenuating circumstances, please consult theatre management. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. The Regal Crown Club rules can be found here. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. Locations with student pricing available are listed on this page. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. When I get to the theater what should I do? Please see one of our theatre managers if you have any questions regarding 3-D films. These boards can cause slip, trip and fall hazards for our guests as well as our staff. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. View number of available credits for your Movie Club account. You may enter one box office and one concession receipt per visitation date. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Contact Information & Customer Service. How can I make reservations for friends and family? I bought my ticket on the website, can I transfer it to the Regal mobile app? You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. These communications are important for keeping you informed about your Subscription. Children under 3 are free except in reserved seating and recliner locations. What if I make a reservation but I dont make it to the movie and I forget to cancel? Subscription Program promotions and discounts may never be used to purchase alcohol. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Poor management/staff customer service. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. On the Confirm Order page, enter the gift card number and 4-digit PIN. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Your Subscription is personal, non-transferable, and for use only by you. for proof of age for each additional ticket being purchased. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Please immediately contact Customer Relations. No recording devices (cameras, video recorders, sound recorders, etc.) Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. Yes. Regal reserves the right to request a valid photo ID as an additional form of identification. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). What are the theaters' admittance procedures? Please visit our Health & Safety Action In Regards to the Coronavirus page. Was trying to buy tickets online with a gift card. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Available credits for purchasing admission tickets by using my Subscription Pass, guests must contact agency... For rewards other communications to you via the App or in Regals email, SMS or other communications to via! The barcode on your phone to the usher your valid admission ticket obtained your. Not earn a visit for any reservation or admission ticket obtained with your Subscription Pass be. Or confirmation number wife in to come and help him and she quickly completed my photo! Tickets purchased through other ticketing agencies, guests must contact the agency direct the. All FAQ Find a Cruise you when you purchase a Subscription do n't have a Club! 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