(b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. The overall dimensions must not exceed 200cm in total. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Take advantage now, before kids go to school. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Label it - Luggage tags are essential to help recover your possessions in the event of loss. > Check-in Baggage: 15 kg per person. It's important to make sure that your ticket contains all of the correct information. We may also refuse you travel. Items of luggage in excess of 20kg will be charged. Once you have it, make sure that your details are correct and your travel information is as expected. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Make sure you bring it with you. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. Select a return within 3 months of your outward travel. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Please note, you may be required to show proof of age at any point during your journey. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. Adult fares are applicable to all passengers aged 2+. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Call or get in touch online Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Re: National Express luggage policy. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Open returns are not available on European journeys. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Unaccompanied children will not be carried. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. Other items must have no one dimension greater than 85cm. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. 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