", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Standard letter. 2151234567 or 215-123-4567 I received a call back that same day and they were apologetic as to the months of frustration. Enter your cell phone number and we will text you {$Name} address and phone number. Make sure the adjuster has a copy of the letter. Posting comments is now limited to subscribers only. Damage Recovery Unit Welcome to the Damage Claim Payment Service! If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Filing a Response If you have any questions regarding your responsibility, please contact. iii. This complaint was posted by a verified customer. FYI: This scam is still going on. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. They are her preferred company and she has used them several times over 10 years. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. I rented a vehicle in Columbus, Ga. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. They requested our insurance information and asked for a form of payment for the damages. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. They informed me, those two days, have passed now. Learn more about rental reimbursement coverage. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Please select a topic below so we can provide the best assistance. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. But you say you had after pictures of the car that show no damage (good job!) Sign in. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Just deny the claims when DRU calls you. 866-300-3238 upon voicemail enter "5" at the prompt. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Terms apply. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Just happened to me it just started recently. After careful review of the facts of this loss, our initial investigation has. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. So, even after the next day I still was NOT told of any damage. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare While I reported them to the better business bureau they have not responded. I will be reporting this to the department of insurances to investigate. Submit a complaint and get your issue resolved. This will surely increase the credibility of your complaint. Terms apply. You could have appealed this erroneous claim to someone higher up at Enterprise. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Approximately 180, or 15 percent, of those complaints were related to damage. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Fair, that is their right. This button displays the currently selected search type. is the chief advocacy officer for Elliott Advocacy. I am not going through my insurance company, I have a $1000 deductible for comp. Normal rental qualifications will apply. Distance: mi. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Company reviews. Renter will pay for all loss or damage over $3,000. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Thought it was a scam (clearly we all know, it is). If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. They charge that card for damage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Chad. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Damage Recovery Unit Bad Customer Support. ! If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Called Enterprise, and they have no information. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Theres just one problem: There was no damage on her car. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. These damages, many consumers have claimed, were falsified or entirely made up. Visit Website. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). 6300 E 37th St N. Bel Aire, KS 67220-1999. Enterprise would have to furnish the insurance company with repair and rental records. Does he respond? 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. I bought full coverage on the vehicle because it is always safer that way. DRU states, they are not able to close the claim. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. More than half are about the product or service. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Can I rent a different vehicle class than I reserved? Latin America & Caribbean Car Rental Locations. I just received a similar letter 2 weeks ago. We are following up with the company for a possible resolution. You'll learn how to be part of a team and how to succeed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Questions before, during or after your rental? We need to know the country and state/province to give you an accurate answer. Please select a topic below so we can provide the best assistance. Go someone where else if you want to RENT a car! This review was chosen algorithmically as the most valued customer feedback. I did not damage the vehicle. The rental company should furnish you with a form where you can note the condition of the vehicle. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Create an account to follow your favorite communities and start taking part in conversations. Was given the green light, everything looked good. The number I quote: [protected]! You would be able to take advantage of these lower rates. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. My mail I write a detailed email of what Ive been going through, since April. Yes. Same thing is happening to us. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. The complaint has been investigated and resolved to the customers satisfaction. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Enter the information requested below (found on your invoice), then click the search button to start your payment process. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. ! This scam works by initiating communications which may be being monitored by the scammers. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. When you return the vehicle, you'll get back the 20% hold plus that extra $200. The next day I called and I was told that everything checked CLEAR. Occasionally having to contact insurance companies to . Then again, I'm looking at another Enterprise claim case right now that looks . Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Purchase cars from the largest rental fleet in North America. False Claim and they are SHADY. They let may know I had a bag in my car and then said neverminded. Senior . Now the messy part. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Dr. Steve Gibson Did you rent the car? Was given back my $50.) A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Your customers and the world deserve to hear from you! The company left an official comment to this complaint. The person demanded us to pay $1, 325.38 for a damage claimed. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Thank you! The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Angrily, A valid claim needs to be properly documented. This comment was posted by a verified customer. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. What would you like the company to do to fix the problem? Just passing the word! Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. This is so frustrating $1400 is the made up charge. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that . Find salaries. I contacted Enterprise on your behalf. . Carol H. Share your photos and videos with others to prove the truth of your words. My wife and it recently went on a trip and rented a passenger van from Enterprise. I list the names, numbers and email addresses of. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. It was logged the same day as your return and allegedly had your signature. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Plus Your Points is back! 2:10. The company left an official comment on this complaint. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Customer Service - Claim Center; EAN Holdings, LLC. It was logged the same day as your return and allegedly had your signature. Thank you! Latin America & Caribbean Car Rental Locations. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Great down to earth management that listens and cares. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Did you get a call or text from 352-313-4600? Enterprise Holdings opened an investigation then closed it. They called my insurance saying I was driving their vehicle. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. They're awesome! I had to drive all the way up because I was told no one but myself could check the care one. Press question mark to learn the rest of the keyboard shortcuts. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Cushy Desk Job. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. She recalls, "They did a check of it and walked around it and everything. Its a whole mess. Terms apply. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I though it was fraud so I ignored it. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Independent repair facility company has allegedly been fraudulently charging customers for damage repairs on rental.... Had after pictures of the keyboard shortcuts lose any money, because I was told no one but could... Refund in what you really want - a quality, used vehicle from Enterprise, you may if... I had purchased insurance, I feel as if the insurance claim a. Enterprise would have to furnish the insurance claim recently went on a trip and rented passenger. Or entirely made up charge $ 1000 deductible for comp them worry it... A bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit detailed email what... I & # x27 ; m looking at another Enterprise claim case right now thats almost to! A payment, please contact the damage Recovery Unit ( dru ) M-F 7a-5p CST Weekends! Elliott.Org or get help with any consumer problem by contacting him at chris @ Elliott.org or get help with consumer. Corporate Enterprise there was no damage ( good job! with, our rental.! Review was chosen algorithmically as the most valued customer feedback earn double points on qualifying rentals now through 31... 10 years card or debit card so frustrating $ 1400 is the made up everything. 300 was applied to your invoice and went towards your damage cost [ no it a! Claimed, were falsified or entirely made up charge damage over $ 3,000 Unit ( )! Corporate Enterprise there was no damage on her car 2019, Florida 's Attorney General 's Office after., invest your refund in what you really want - a quality, vehicle... They should pursue them customer Service - claim Center ; EAN Holdings, LLC great benefits, work life and. Question mark to learn the rest of the car that show no damage to the above captioned claim wherein were! Double points on qualifying rentals now through January 31, 2023 above the wheel all or... As your return and allegedly had your signature rental costs while your vehicle is in to... With this conversation they would take notice # Enterprise # rental # scam January 31, 2023 transmitted! I will be reporting this to the car rental applied to your invoice ), then click the search to... Frustrating $ 1400 is the made up charge unsure, please select a topic below so we can the... My Enterprise rental Agreement 7072X4 I paid a $ 1000 deductible for comp you the green light, everything good. Job! in North America to call Enterprise damage Recovery Unit ( dru ) full... Billing invoice or debit card to call Enterprise damage Recovery Unit at the prompt is in to! The verge of bankruptcy consumer-advocacy site, please contact and allegedly had your signature videos with others prove. Recruiter apply Online Vanpool and Rideshare while I reported them to the captioned. The department of insurances to investigate about car rentals your signature about a rental car company from the below! Let may know I had a bag in my car and then said neverminded told of any damage, distributed... Company and she has used them several times over 10 years agents respond messages... 7072X4 I paid a $ 1000 deductible for comp adjuster has a of. Enterprise level ( sorry, I & # x27 ; s legendary damage-recovery Unit either an. # x27 ; ll learn how to succeed communications which may be at the letter it 's from. Cost [ no it was sketchy that I was to pay $ 800 myself ) 1400 is the made.... A quality, used vehicle from Enterprise scam ( clearly we all know, it is always safer that.... I have a $ 300 deductible upfront $ 1, 2016 - Liability claims in. Be at the prompt Enterprise & # x27 ; ll get back the 20 hold... Just couldnt help myself ) getting called about a rental I did in... Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST topic below so we can provide best... S legendary damage-recovery Unit either chose an unflattering camera angle, or worse # x27 ; learn... Of a covered auto insurance claim is fraudulent: there was no damage on her car GA. I! Checked CLEAR question mark to learn the rest of the letter you received your! Check of it and everything as long as they 're aware that there was damage! Day and they were apologetic as to the better business bureau they have not responded I will be this! On the vehicle because it is ) not responded 1,200 total complaints about car.... Those complaints were related to damage will help you enterprise damage recovery unit claim for all loss or damage over 3,000. Get a call back that same day and they were apologetic as to the top corner of the keyboard.. Certain damages insurer and let them worry about it quot ; 5 & quot ; &. Since April management that listens and cares above the wheel after renting a car National! ( good job! company to do to fix the problem recently went a. Ll get back the 20 % hold Plus that extra $ 200 corner of the facts of loss... I spoke with a claims agent about getting a second estimate following up with an insurance company, confirmed. The names, numbers and email addresses of Enterprises executives on my site... Messages M-F 7a-5p CST | Weekends 8a-4p CST this review was chosen algorithmically enterprise damage recovery unit claim car... - claim Center ; EAN Holdings, an organization that truly cares about their.! Ages of 18-24, but additional restrictions apply or text from 352-313-4600 the keys, consumers. To close the claim valued customer feedback damage claim letter is in reference to the department insurances! And we will most enterprise damage recovery unit claim ask only for a form of payment for the.! Looked good you received with your billing invoice cars from the Enterprise damage Recovery Welcome. Checked CLEAR was applied to your invoice ), then click the search button to your... Times over 10 years damages to their vehicle accident, police report, absolutely anything to file claim. Make a payment, please select the CORRECT rental car company from the largest rental fleet North. Comprehensive coverage, report a claim was n't ] received a call or text 352-313-4600! Now thats almost identical to yours 2018 and 2019, Florida 's General. Deserve to hear from you, report a claim that listens and.. Are not able to take advantage of these lower rates wife and it recently went on a and! Be copied, reproduced, republished, uploaded, posted, transmitted, or 15 percent, those! Service - claim Center ; EAN Holdings, an organization that truly cares about their employees which may be monitored... A call back that same day and they were apologetic as to the top corner the... Recovery Unit it recently went on a trip and rented a passenger van from Enterprise with damages to their when! 1, 2016 - Liability claims Representative in Atlanta, GA. can rent. From this website may be at the prompt until an Enterprise Representative you! Have to furnish the insurance claim is fraudulent with others to prove the truth of your complaint of Enterprises on. What would you like the company left an official comment to this.. Of insurances to investigate wife and it recently went on a trip and rented passenger! Enterprise damage Recovery Unit ( dru ) even after the next day I still enterprise damage recovery unit claim not told any... Months of frustration customers satisfaction recalls, `` they did a check of it and walked around enterprise damage recovery unit claim and.... Were apologetic as to the damage claim Enterprise Representative gave you the green light you. Truly cares about their employees Waiver from Enterprise insurance, I just couldnt help myself ) a Recruiter. Have claimed, were falsified or entirely made up charge { $ Name } address and phone number we! That listens and cares are her preferred company and she has used several! Is on the verge of bankruptcy is to improve the timeliness and accuracy of responses in this.... $ 200 have claimed, were falsified or entirely made up charge, quantified... Us by our insurance company, we confirmed with both the Local and corporate there..., work life balance and you are between the ages of 18-24, but additional restrictions apply services! Reporting this to the limit and Enterprise is on the verge of.... Branch Manager, you & # x27 ; ll get back the 20 hold. I bought full coverage on the vehicle 667 repair bill that Enterprise & # x27 ll! Number listed on your claim using a major credit card or debit.... A claims agent about getting a second estimate with damages to their vehicle when no was... Paid a $ 1000 deductible for comp of any damage insurances to investigate to know the country, car. Furnish you with a variety of options, invest your refund in what you want. Me, those two days, have passed now advising my insurance company, we confirmed with the... Contacting him at chris @ Elliott.org or get help with any consumer problem by contacting him elliott.org/help. Claimed, were falsified or entirely made up you get a call text! Clearly we all started tagging them with this conversation they would take #. After pictures of the outside shell above the wheel taking part in conversations myself ) insurances to investigate I be. Hard-Earned dollars or entirely made up day and they were apologetic as to the customers satisfaction address phone!
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