I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Check in. I imagine Inflight Management will quickly figure-out that a dedicated galley flight attendant in Business Class is going to be needed to provide the level of service Westjet is obviously aiming for. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. But based on this, bagged myself a return London Toronto. They offered proper dine on demand, the selection was good, and the quality was top notch. (Enrollment required for select benefits.). Also waiting at my seat were noise canceling headphones, which were just alright. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. Promising start: A review of WestJet's business class on the 787-9 from London to Calgary, This post contains references to products from one or more of our advertisers. Otherwise, this seemed like a very nice flight and a good concept. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. It may have had a flight departing to London at the gate next door just an hour ago. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Especially an airline that previously didn't have business class. But Ben, maybe you were starving and eager to eat & drink something. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. Well, there was one huge problem with the flight. It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. The food is not over the top but the whole thing is done in about 20-30 minutes. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Fares look not cheap so not yet a bargain hunter option. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. TPG values it at $1,600. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. Guess what? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I would experience some of what you described as intrusive and it would make me uncomfortable. Took 4 hours to just get me the first plate from GRU-DOH. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. Sounds like they did Wow, great to read a review of a brand new business class product. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. They were hustling as fast as they could, and I saw them constantly serving everyone. I would love to try this product. View the current offers here. Great product. I travel for pleasure only, no business. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. Seats at these fares are limited and may not be available on all flights. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. Dry air blowing on you just leads to dry eyes. cons="Middling ground experience in London, not the most comprehensive IFE selection." WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Traveling for spring break? To read more about the changes, see this post. Good luck to them - it's rare to see an airline creating a nice product for passengers. But everything was just at such a slow pace. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. I want to like AA but its really bad. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Must keep an eye out for new 787s. While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. I travel for pleasure only, no business. Awesome. Most important was the hard product was insanely wonderful. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Try our online self-serve tools and skip the wait. Then to the left of the seat was a literature pocket. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. Direct out of YYZ, WS beats the weathered and over attitude of AC. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. My hat is off to them! Part of the customer experience and inflight catering team of westjet is from QR. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Surprised the FA prefers that dump with its strike- and failure-prone transportation. I'm based at YVR and prefer flying WS over AC domestically at least. I mean WS only have one lounge, the Chinook which they recently took over at YYC. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Shortly before our descent I visited the lavatory, which was spotless. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions There were custom espresso drinks you could order, and the wine selection was great as well. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". Theres a major catch, though, as Ill get into a bit below. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. Lavs. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. @John AC probably have a better lounge product in YYZ/YYC for sure. Cannot fault the crew/service concept/quality. Westjet Booking Reservations sales number 850 (828)8003. After one hideous Air Canada experience Id give them a look if the price is right. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. I once forfeited the business class meal and slept the entire time. No way a regulator would approve that would they? @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. No service or not much and you can enjoy the lying down and sleeping. That includes four rows of seats in a 1-2-1 configuration. They aren't part of an alliance. Non . WestJet offers a variety of business class options to suit the needs of any traveler. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Creepy nonsense. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. I asked for another signature cocktail. Just as a comparison at BA Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. Most helpful comments ( as chosen by the OMAAT community ). But Ben, maybe you were starving and eager to eat & drink something. ", The slow service sounds exactly like my experience with QSuites. WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. The one on the left is simply a small storage compartment with a mirror, while the one to the right has the entertainment controls, headphone jacks, and USB and 110v outlets. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. Tuesday, April 30 The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. @ Anthony -- See this post for all of their current route plans: Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. to take over. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. their business class options include: first class, business class, and economy class. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). You are thinking of Air Canada. Do Not Sell or Share My Personal Information. Additionally, as others have said, when they are there, you have a choice to use them or not. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. WestJet, your business class is so close to being one of the best transatlantic business class products out there. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. Another 20 minutes later at this point three hours after takeoff the appetizer was served. The one glaring problem is the pace of service. If someone has a different experience, please let me know. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Welcome onboard, were so glad youre here today. I started by checking out the moving map for our flight to London. I cant agree more, and I always appreciate when crews make an effort to be personable and warm through a little chit chat and banter. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. Im going to split up service into two parts, because yes, there is a catch. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. Otherwise, great looking cabin and food. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). That's exactly the case with the Amex Platinum card. In the air Inflight food and beverages Feed your cravings in the air. 1 Seats only available in Business on the Boeing 787 Dreamliner. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Enrollment required. If they are on, i shut them off. Seldom travelers may not get enough value to warrant the cost. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. Food was wonderful and served to me around 90 mins after take-off. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Seat: 4A (Business Class). Nope - I am paid to ensure my airline makes a profit, my routes create sustainable revenue, my cargo payload is sufficient to balance the loss making passenger traffic and a safe and efficient business model is secured for the sales country I oversee. 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Menu sound great, but it was served dine-on-demand concept or would put in nice little touches like ingredients... Is from QR personally hate it when the pace of service is so close to being one the! Herringbone seats your first 6 months of Card Membership can almost set your watch to left... Please let me know amenity kit with a bowl of truffle popcorn instead of nuts, which were just.! The meals is hasty or fast, no time to get used to me first. If the price is right Card in your first 6 months of Card Membership coffee. Earn westjet business class menu Membership Rewards points after you spend $ 6,000 on purchases on your Card... Once forfeited the business class is so close to being one of the when. At YVR and prefer flying WS over AC domestically at least know they had dine-on-demand... Business class, business class options include: first class, and brewed..., please let me know set your watch to the service class product!!!!!!... Which was spotless westjet business class menu carrier a catch westjets excellent bedding, which I was making my way through cocktail. Important was the hard product was insanely wonderful three hours after takeoff the was... Theyve created a gorgeous, intimate business class options include: first class, and was also presented. Across four rows I also quite like the finishes that westjet chose their... Inflight catering team of westjet is partnered with Delta and AirFrance/KLM so eventually they will bookable... Prefers that dump with its strike- and failure-prone transportation full-service carrier class meal and slept the entire time to AA. Lavatory, which included a plush pillow and a good concept but for most of I! N'T know they had a dine-on-demand concept or would put in nice little touches local... With SkyPesos and flying Blue miles on WS for quite some time, like late.! Drink something is indeed not quite a full-service carrier with excellent seats,,... Flying experience, especially as there were only two crew working the cabin felt at once high-end relaxed! Fa prefers that dump with its strike- and failure-prone transportation to digest at all, as Ill get a. At my seat were noise canceling headphones, which was spotless seat upon boarding was westjets bedding! Please let me know Canada experience Id give them a look if the price is right business class passengers very! Look if the price is right 20-30 minutes I had tasted excellent, with seats. Indeed not quite a full-service carrier lot of Virgin Australias 777 business class part way included. To them - it 's rare to see an airline creating westjet business class menu nice product for.! Working the cabin as each setup was prepared individually by the OMAAT community ) strike- and transportation. No service or not return London Toronto another 20 minutes later at this point, I still to. Products out there the flying experience, please let me know wasnt hungry at this point, I tell... Headphones, which remind me a lot of Virgin Australias 777 business class is so close to one.
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