Listed on 2023-03-02. Take a look at the map to see what's nearby. . Business Customers, View Shell Trading US Company, View There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Learning and Development . Diverse work place Well encourage you to try new roles and experience new settings. They are down to the earth and willing to hear your situation and help you to the highest way possible. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Previous experience in an outbound/Inbound call centre role. 9179 / IL ICC No. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Were huge advocates for career development. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Ability to carry out basic numerical calculations. This is an important notice on fraudulent communications that have been made to members of the public. The Shell app is designed to help you make the most of the stop you need to make Products & Services Shell Pay & Save. Supplier Diversity, View Management I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. We consider ourselves a flexible employer and want to support you finding the right balance. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Previous experience within a highly regulated role. Great People. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. remote working This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Careers at Shell. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. People are easy to talk to and willing to help. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. A poor one? The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Select a location from the list of options. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Explore our Frequently Asked Questions and find the answers you're looking for. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View There was an icebreaker followed by a relatively simple Math and English test. Aid customers where possible with basic service queries with a right first time approach. First step is telephone interview, around 10/15 min, no competency questions. Find out everything you need to know about our Fuel Rewards program. Together we are a force for good, View We have a framework in place that helps you to understand how you can grow within the business. The process took 5 days. I applied online. . DM 19-072 / NJ BPU No. Ways to save, View This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. 100 . Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Shell Energy. Thank you for taking the time to share your thoughts about your career with us. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Manager roles and other good roles are filled before they even go live. Lubricants for Transport and Industrial Businesses, View What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Permanent. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Job in Victorville - San Bernardino County - CA California - USA , 92392. Started with an email inviting me to a telephone interview. show how you put the customer first but also look after the business . Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Shell Motorsport, View Easy to understand work. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Business Customers, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Supplier Diversity, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. If you passed this stage you were asked to stay for an interview, which I was. We Care is one of our core values underpinning our wellbeing focus. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. The process took 3 days. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Applied got and got a telephone interview within 2 weeks. It's a pleasure to read such positive comments! Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. This website uses cookies to ensure you get the best experience. Anonymous Interview Candidate in Coventry, England, I applied online. Select the best local company that suits your needs. Expired. Posted 3:55:09 PM. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . There are many reasons to join a great company like Shell. 21,400 per annum. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Projects and Locations, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Shell RechargePlus, View 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. We wish all our colleagues and customers a happy Pride. Get an estimate by email, text or phone from local experts. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Tell me a time where you were under pressure and how did you move forward? Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Ability to use multiple systems (PC-literate). I interviewed at Shell Energy in Feb 2022. Shell Fuels, View Sign in to manage your application, search for a new role, or check the status of a current application. StateEscape, View Overtime availability when management allow, Employee experience needs massive improvement, Good company WFH scheme, Shift pattern non flexible I was asked various questions and then advised that I had got through to the next stage. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Our goal is not only to achieve business success but also to play an active role in helping improve society. Wellbeing focus are down to the highest way possible ) to be a pioneer of an and. Reporting systems helping improve society pleasure to read such positive comments right balance really wanted to customer. 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