He continued to press for the jet service which he said would resolve the issue. I was having a problem with sewer line back ups at the above property. BBB is here to help. We called Roto-Rooter, made a formal complaint. He was struggling to get the snake down the pipe at turns. We was willing and able to put in the toilet. Avoid Roto Rooter at all costs. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. 2. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. So your cost would be about $800. We can fix your plumbing problem and clean up your water damage. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. This allows customers to book an appointment in moments without the hassle of making a phone call. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. ***** and ******* ******* both over 70 years of age This business is in an industry that may require professional licensing, bonding or registration. Because of that, we were glued by the phone. Provider: RotoRooter Livonia Maybe, but sometimes you have to pay more for quality. Customer Reviews are not used in the calculation of BBB Rating. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. After 2 mo. "Hello ****, this is Ted at Roto Rooter. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Overall they spent 7 hours in our house from Monday-Sunday. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. No one has come to my home. Schedule Online. 02/14 . The new company corrected the issue last week. Submitting a response indicates a willingness to work with customers to make things right. Issue resolved. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. We were charged $784.47. When they don't pay, I'll see in small claims court. There is a Home Depot approximately a mile from my parents home. We received the following reply from a supervisor: Regards, Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. The worst part isnt that. Dissatisfied. Prior to the installation my kitchen sink was working normally. We are not asking for a full refund of all the services. I would like a partial refund. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. [protected] When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Their investigation involved creating a hole and opening my ceiling. Inc. T/A Toto Rooter, PO Box 559, Easton MD. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). This company is truly ripping people off. Snaked our main line in November and 41 days later everything was backed up again. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Hello, My mother should have been told that the parts are approximately $800. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. Reason For Call: Master BR toilet clogged up. 4. (Invoice #***********.) Eventually I hear the tech say that he has to call someone else and he leaves. Better Business Bureau: BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Today, they are repairing some leaking piping under the house. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. They cleared up my drain issue and leak. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Business response. BBB Business Profiles generally cover a three-year reporting period. Tristian had attempted to clear the drain from the basement. The toilet was clogged the first day and not cleared by the first technician. This was to be at 0900. Regards, He quoted $750, and the other plumber charged $229. I'll begin with the BBB. 3. No dhow. Unsubscribe easily. BS. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Well guide you through the process. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. John Cooke. IMO, Roto Rooter should be your LAST call, not your first. An $800 estimation is too far from the $200 final cost. Full refund of $616.00 has been processed to credit card ending ****. 3rd man only wanted to quote 6500 on pipe. So they choose to pay someone else. Better Business Bureau: We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. A link has directed you to this review. I called RR and informed them they broke the drain pipe. Date of experience: December 11, 2022 JH Jim Hession 1 review CA It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. The charge 2800.00 for labor alone to replace one straight pipe! So wont ever use them again. This team knew what they were doing. But we have taken the responsibility and paid for the toilet that was broken. Thank you." and it was the most ridiculous estimate I'd ever seen. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Again, nothing but excuses. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. I highly recommend Roto-Rooter. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. They Saud he'd now arrive at 2pm. I allowed him to start the work because it was a small job. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! BBB reports on known marketplace practices. He did not have any equipment in tub or near it, the machine was never near to the toilet. As weeks progress, additional water spots continued to appear in the same area. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I also think they shop over my insurance deductible. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Replacement would be about $1500 minus the $700 that you paid. Our content is intended to be used for general information purposes only. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Roto-Rooter were very polite and friendly and sent me an email. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. ***** ******* ******. Not true! Share your photos and videos with others to prove the truth of your words. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. 1. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Roter Rooter came to service an overflowing toilet on Dec. 31st. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. About the Business. When I brought up the fact that the price they charged him was excessive they gave me the run-around. They were just looking to make a quick $400 and did not have the best interest of the customer. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. What a rip off and I'll never use them again. We also ensure all reviews are published without moderation. These remediation people lied about raw sewage and then wanted to demolish my basement. The time is currently 10pm local time. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. They picked the wrong guy. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Fee: 1.6% charged for him to get the parts We are being reasonable. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Do yourselves a favor and use someone else. On the bill, technician stated there were wipes in sewer line. 2023 Trustpilot, Inc. All rights reserved. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. BBB Business Profiles may not be reproduced for sales or promotional purposes. There was no water remediation for this customer. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Called Roto-Rooter to fix a gas water heater. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. No customer service and they over charge for minimal they do! He did not have any material with him and I was charged for his travel time to the store and everything he did. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Convenient. I left to go to work and my girlfriend was present when they arrived. Better Business Bureau: 01/06/23. And scheduling SUCKS. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. I work from home and this disrupted my entire day with a due date the next day. the ads say 24/7 but it's NOT! To date no additional water damage has occurred. Available 24/7. Verification can help ensure real people write reviews about real companies. Repair Code 2203 - Attempt to cable from cleanout in basement. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. They called about 30 minutes before Roberto, the technician showed up at my home. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Nearly 3.5 hours later (3:30 pm), still no service technician! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. BBB is here to help. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. For your reference, reasons for rejection are included below. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. We had to travel three hrs total to wait for them. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Beware. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. EcoPlumbers charges us much less. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Dealing with them has been the worst experience of my life. Desperate to get this matter resolved I finally agreed. As we talked about. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. We also . Roto Rooter does not use its own pricing for water restoration. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I asked the cost on the toilet flange and he priced that at $750. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. They would not discuss pricing on the phone. Our Drain tech used the proper equipment when he was on site as well. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. I discussed the issue with the representative, and nothing was resolved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Then they said it's now 4 to 6 pm. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Soon after a 2nd water mitigation guy shows and takes floor samples. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Their jetter failed to operate so they departed. Called Roto-Rooter to fix a gas water heater. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Trusted & Recommended Since 1935. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. BBB accredited Plumber since 2/22/2005. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Submit a complaint and get your issue resolved. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Charge 2800.00 for labor alone to replace one straight pipe ) is fair for a professional service do. Dome and they would have pulled the wipes out charged him was they! To pressure jet a French drain surrounding my house see dirt in the calculation of Rating... To get the snake down the pipe at turns technician told us that everything backed! 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